CVP call hangup not working

[GauravKishore0360]

I am using one post call survey with my IVR application . IT is working fine when i am doing an agent transfer . ICM is routing call to PCS application .

But in case im doing a Hang-up from call studio application , instead of disconnecting call, ICM is routing to PCS application . Why is this happening and how can i hang-up call without going to PCS from IVR

[david.macias]

It is recommended that you do the hangup in ICM. So pass some variable back to ICM letting it know to hang up the call.

david

[janinegraves]

Before the Release node in ICM set the user.microapp.isPostCallSurvey to "n"

[bill.king1]

We've actually seen cases where once the isPostCallSurvey set to "y" earlier in the script, you can't always set it to "n". So you have to account for the call going to PCS even if you didn't intend to by having the PCS survey script release the call there if you don't see other certain PV variables filled.