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Hi Guys,We have outbound dialer with Preview mode.System is able to reserve an agent and agent can either accept or reject the call (10 mins of preview time by default). But sometimes agents are taking longer time to choose their action and remain in...
Any ways to check admin script to routing script mapping?I can see user variable is common for both. But unable to find any SQL queries to find user variables mapped in admin and routing scripts. please help.
Hi All, I am facing an issue with only Agent team summary report which stuck in talking state.. Have no issues with call all are working normally. But agents are showing as talking in Agent team summary report(live report).. Any help!
Hi Guys,Please help me to understand MRA call/media flow between 2 end points using different expressway cluster register using mra..Refer docs if any..
Thanks for your immediate reply Bill.1. Are we going to reboot dialer server or any service once PreviewReservationTimeout registery settings change? 2. Would you suggest any gadjets for finesse? Thanks,
Yes.. User variable A referenced to admin script and routing script (variable is used randomly to other scripts as well).. iam new to UCCE.. any document or steps to find the script names where variables are used? SQL queries also helps.
