Hi, We are deploying IPCC Enterprise 6.0 duplexed setup at our CU with following components, Component Version CallManager 4.1(3) SR3c IP-IVR 3.5(3) SR3 ICM 6.0 SR9 CTIOS ...

Hi, Our CU has callmanager 4.1(3)es11 installed with centralised call processing.We have also enabled CDR. We would like to know whether there is any handbook for CDR database schema? If yes, then kindly provide URL for the same.Regards,Tanmay D.91-9...

Hi,Our CU is having following components in IPT/IPCC setup,Component VersionCallManager 4.1(3) SR3cIP Phones Cisco 7940Voice Gateways Cisco 1760 with FXO Currently we have added these gat...

Hi, Our customer is using IPCC Enterprise with following components, CCM 4.1(3) SR3 IVR 3.5(3) SR3 ICM 6.0 SR7 CTIOS 6.0 SR4 From last couple of days we are intermittently facing problem that IPCC agents having 'Not Ready' state i...

Hi, Our customer is using callmanager 4.1(3).There are around 100 IP phones and 2000 analog phones(connected to VG224/VG248) registered with callmanager.I would like to know whether it is possible to initiate Meet-Me conference from analog phone?