11-13-2006 07:13 PM - edited 03-13-2019 03:47 PM
Hi,
Our customer is using IPCC Enterprise with following components,
CCM 4.1(3) SR3
IVR 3.5(3) SR3
ICM 6.0 SR7
CTIOS 6.0 SR4
From last couple of days we are intermittently facing problem that IPCC agents having 'Not Ready' state in CTIOS agent desktop still recieve call centre calls.Has anyone experienced this problem before?
11-14-2006 02:41 AM
Hi,
well u need to provide more information, such as:
1- traces using Dumplog: Callmanager PIM /CTIOS/Router
2- login using a CTITEST and see if it gives you any hints.
3- Check the Desktop Agent traces
4- use the SQL Query Analyzer or Webview to see if the agents were really in a "not ready state".
11-14-2006 02:44 AM
One more thing: you should post this question in the "Contact Center" Forum.
Karzazi
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