Is it possible to have CRS play an agents spoken name to a caller prior to routing them to the agent?

Has anyone dealt much with TAPS?Listed below are my findings on its functionality and I was wondering if I am missing something.-Works fine when the extension you enter is the only one in the system-When an extension is shared between 2 devices (with...

Does Cisco support installing the Cisco LDAPSearch & Microsoft XML (MSXML) 3.0 parser from the SDK on Callmanager?ThanksFrank

Hi,I am running Unity 4.0(4)SR1. I am using the G.729 codec to talk to Unity. I notice when I dial into Unity and look at the call stats on the IP phone I see the RxLost increase. This consistently happens at the same point in the greeting. I not...

I am running CM 4.0(2). I am trying to install CER 1.2(3) but I read that first you install CER 1.2(1) then upgrade. However during the install (right after it asks me to specify the hostname, username & password) it just stops, all windows close a...