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- About Faisal Zaidi
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Member since
12-02-2010
22
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4
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0
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
08-15-2016
04:35 AM
08-15-2016
04:35 AM
ES15 installed and did the trick - thanks again Paul
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
08-12-2016
07:09 AM
08-12-2016
07:09 AM
thanks!
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
08-12-2016
06:46 AM
08-12-2016
06:46 AM
Thanks Paul - thanks for the element also but the link to it fails.. please can you re post it? we have a number of complex scripts imported from v9 so the ES is the way to go for our scenario, but your element would be a handy workaround if the ES is going to take time for us to apply..
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
08-11-2016
11:39 PM
08-11-2016
11:39 PM
Thanks Paul - the symptoms appear to be similar although not exactly the same the error text is identical though so this looks promising as a fix! I'll post the outcome of the ES once applied. Thanks again!
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
08-11-2016
08:04 AM
08-11-2016
08:04 AM
I have created a new test app ‘FaisalTest’. In it the caller enters a dnis and the DB dip is made using the entered digits.. if a 6 digit number like 444444 is entered everything succeeds.
But if I enter a longer number string >=8 digits, the app bombs out on the lookup, here is the output for dnis 111111111111 failing on the DB element:
xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:28.638,Subdialog Start_01,enter, xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:29.638,Subdialog Start_01,exit,done xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:29.638,Digits_01,enter, xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:29.638,Digits_01,interaction,audio_group,initial_audio_group xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:47.959,Digits_01,interaction,utterance,111111111111 xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:47.959,Digits_01,interaction,inputmode,dtmf xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:47.959,Digits_01,interaction,interpretation,111111111111 xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:47.959,Digits_01,interaction,confidence,1 xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,Digits_01,data,value,111111111111 xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,Digits_01,data,confidence,1 xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,Digits_01,data,value_confidence,1 xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,Digits_01,data,nbestConfidence1,1 xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,Digits_01,data,nbestUtterance1,111111111111 xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,Digits_01,data,nbestInputmode1,dtmf xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,Digits_01,data,nbestInterpretation1,111111111111 xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,Digits_01,data,nbestLength,1 xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,Digits_01,exit,done xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,Database_01,enter, xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,Database_01,exit, xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,,element,error, xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,ERROR ELEMENT,enter, xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,ERROR ELEMENT,exit, xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,,end,how,app_session_complete xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,,end,result,normal xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029,,end,duration,19
The error log shows the following, which looks like a type mismatch between the number 111111111111 and string ‘111111111111’:
xxx.xxx.xxxx.xx1470925708638.66.FaisalTest,08/11/2016 15:28:48.029, The error was: A built-in element encountered an exception of type java.lang.NumberFormatException. The root cause was: java.lang.NumberFormatException: For input string: "111111111111" com.audium.server.AudiumException: A built-in element encountered an exception of type java.lang.NumberFormatException. at com.audium.server.voiceElement.ActionElementBase.service(ActionElementBase.java:416) at com.audium.server.controller.Controller.goToAction(Controller.java:3981) at com.audium.server.controller.Controller.goToElement(Controller.java:3617) at com.audium.server.controller.Controller.continueCall(Controller.java:3312) at com.audium.server.controller.Controller.doPost(Controller.java:898) at javax.servlet.http.HttpServlet.service(HttpServlet.java:641) at javax.servlet.http.HttpServlet.service(HttpServlet.java:722) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1600) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at java.lang.Thread.run(Thread.java:744) Caused by: java.lang.NumberFormatException: For input string: "111111111111" at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) at java.lang.Integer.parseInt(Integer.java:495) at java.lang.Integer.valueOf(Integer.java:582)
I’ve tried a lot of things to force both the CED and variables to numbers and/or string, eg, by using Digits_01.value in the SQL, converting it to a string element variable or session variable first , but the error above persists... any ideas what I need to do differently - I was not having this problem in CVP 9..? Attached is a screenshot of the app also.. thanks in advance..
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
02-11-2016
01:00 AM
02-11-2016
01:00 AM
Thanks for responding Gaurav. ...but how would I know if the Media Server is alive?
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
01-13-2016
03:44 AM
01-13-2016
03:44 AM
Hi We have a standalone VXML Server and several Media Servers. In my Call Studio VXML Applications what do I need to specify as the audio path to ensure the announcement is played from a valid media server, ie, a media server that is online? Thanks in advance Faisal
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
08-05-2015
01:20 AM
08-05-2015
01:20 AM
Thanks both! Workaround tested and problem solved...
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
08-04-2015
04:17 AM
08-04-2015
04:17 AM
Thanks for responding Janine. Can someone from Cisco comment please?
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
08-03-2015
04:22 AM
08-03-2015
04:22 AM
Hi.. We are trying to use the Call Studio Email element in a really simple VXML application. We have followed the guides exactly however keep getting an error. Here is the content of context.xml: <Context> <!-- Default set of monitored resources --> <WatchedResource>WEB-INF/web.xml</WatchedResource> <Manager pathname="" /> <Resource name="mail/emailtest" type="javax.mail.Session" mail.smtp.host="198.207.88.116"/> </Context> and here is the error we see: 10.100.206.6.1438594446636.0.LAB_EMAIL,08/03/2015 10:34:06.668, The error was: A built-in element encountered an exception of type java.lang.ClassCastException. The root cause was: java.lang.ClassCastException: javax.mail.Session cannot be cast to javax.mail.Session com.audium.server.AudiumException: A built-in element encountered an exception of type java.lang.ClassCastException. at com.audium.server.voiceElement.ActionElementBase.service(ActionElementBase.java:416) at com.audium.server.controller.Controller.goToAction(Controller.java:3927) at com.audium.server.controller.Controller.goToElement(Controller.java:3563) at com.audium.server.controller.Controller.enterVoiceApplication(Controller.java:1495) at com.audium.server.controller.Controller.newCall(Controller.java:1381) at com.audium.server.controller.Controller.doPost(Controller.java:705) at com.audium.server.controller.Controller.doGet(Controller.java:487) at javax.servlet.http.HttpServlet.service(HttpServlet.java:621) at javax.servlet.http.HttpServlet.service(HttpServlet.java:722) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1600) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at java.lang.Thread.run(Thread.java:744) Caused by: java.lang.ClassCastException: javax.mail.Session cannot be cast to javax.mail.Session at com.audium.server.action.email.EmailActionUtil.getMailSession(EmailActionUtil.java:73) at com.audium.server.action.email.EmailActionUtil.doAction(EmailActionUtil.java:111) at com.audium.server.action.email.EmailAction.doAction(EmailAction.java:136) at com.audium.server.voiceElement.ActionElementBase.service(ActionElementBase.java:390) ... 23 more Any tips would be appreciated!
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
03-20-2014
08:05 AM
03-20-2014
08:05 AM
Sorry Jameson – I think I understand what it is that you are saying now – thanks.. Let me work through your example and a few of my own and get back to you. Thanks again!
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
03-20-2014
06:55 AM
03-20-2014
06:55 AM
Thanks for looking into this further. I still have some doubts about this as a way forward as there is still nothing adjusting the rows returned by SQL to the users time zone (and hence the same day for the users locale). So, if there are 2 days returned by the SQL (Mon 21 Oct and Tue 22 Oct) then grouping by day would still give a row for each day returned, hence, 2 days in SQL = 2 grouped rows in CUIC unless some time zone adjustment is performed. Is this correct? We upgraded to 8.5(4) under the impression that time zone adjusting is automated for reports. The reality is that 8.5(4) only performs user time zone adjusting for stock reports only. What should/needs to happen is that ALL reports should automatically time zone adjust for the users locale regardless of if they are out-of-the box or bespoke.
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
03-18-2014
09:32 AM
03-18-2014
09:32 AM
also if “The "Format" of that field in CUIC is what determines how CUIC displays it. If that format is set to display only the Date (as it is set for the summary reports), no Time Zone translation is done. If the format of the field shows a Time, then the Time Zone translation is applied to that field.” Then dont we just need to apply the same format as the stock reports?
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
03-18-2014
09:29 AM
03-18-2014
09:29 AM
But CUIC appears to do exactly that – did you receive the example word doc I sent? The query clearly returns 2 days data but CUIC shows all of the data as 1 day as it would be for the users time zone… how?
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Created by
Faisal Zaidi
in Contact Center
in Contact Center
03-18-2014
08:36 AM
03-18-2014
08:36 AM
Thanks Jameson What I’m particularly interested in is your 4th bullet: CUIC displays results, translating all "DATETIME" type values back into the user's time zone. So, how does CUIC do this, is it part of the report definition perhaps? And is this something that can also be applied to the summary reports?
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08-12-2016
Thanks Paul - thanks for the element also but the link to it fails..
please can you re post it?we ha...
08-11-2016
Thanks Paul - the symptoms appear to be similar although not exactly the
same the error text is iden...
08-11-2016
I have created a new test app ‘FaisalTest’. In it the caller enters a
dnis and the DB dip is made us...
Created by
Faisal Zaidi
in Contact Center
02-11-2016
02-11-2016
Thanks for responding Gaurav....but how would I know if the Media Server
is alive?
Created by
Faisal Zaidi
in Contact Center
01-13-2016
01-13-2016
HiWe have a standalone VXML Server and several Media Servers.In my Call
Studio VXML Applications wha...
Created by
Faisal Zaidi
in Contact Center
08-05-2015
08-05-2015
Thanks both! Workaround tested and problem solved...
Created by
Faisal Zaidi
in Contact Center
08-04-2015
08-04-2015
Thanks for responding Janine.Can someone from Cisco comment please?
Created by
Faisal Zaidi
in Contact Center
08-03-2015
08-03-2015
Hi.. We are trying to use the Call Studio Email element in a really
simple VXML application. We have...
Created by
Faisal Zaidi
in Contact Center
03-20-2014
03-20-2014
Sorry Jameson – I think I understand what it is that you are saying now
– thanks..Let me work throug...
Created by
Faisal Zaidi
in Contact Center
03-20-2014
03-20-2014
Thanks for looking into this further.I still have some doubts about this
as a way forward as there i...
Created by
Faisal Zaidi
in Contact Center
03-18-2014
03-18-2014
also if“The "Format" of that field in CUIC is what determines how CUIC
displays it. If that format i...
Created by
Faisal Zaidi
in Contact Center
03-18-2014
03-18-2014
But CUIC appears to do exactly that – did you receive the example word
doc I sent? The query clearly...
Created by
Faisal Zaidi
in Contact Center
03-18-2014
03-18-2014
Thanks JamesonWhat I’m particularly interested in is your 4th bullet:
CUIC displays results, transla...
Public Statistics
| Date Registered | 12-02-2010 01:20 AM |
| Date Last Visited | 11-05-2018 08:56 PM |
| Total Messages Posted | 22 |
| Total Helpful Votes Received | 4 |
Helpful Votes Given To
