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ptindall
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100 Helpful Vote
CCP Member
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
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1 Helpful Vote
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Stats
Member since ‎07-20-2009
260
Posts
219
Helpful
46
Solutions

Re: Custom element for Agent Callback Request API

Created by in Contact Center
02-25-2021
02-25-2021
Carlos, I've not tried the element for a long time so let me know if it doesn't work anymore. https:...

Re: Calling CVP VXML app from ICM Admin Script

Created by in Contact Center
02-24-2021
02-24-2021
Sheeraz, If you want to drive your update work with a call into CVP there's a couple of things here ...

Re: Arrays CVP Studio

Created by in Contact Center
02-17-2021
02-17-2021
To continue down the JavaScript path I'd suggest you consider using a local variable that is a JS ob...

Re: CVP/VVB Invoke Subdialog 3rd Party VXML Document fails - connection refused

Created by in Contact Center
02-04-2021
02-04-2021
I'm sure you've already considered it but do you have the option to reference the DTD on the same se...

Re: CVP/VVB Invoke Subdialog 3rd Party VXML Document fails - connection refused

Created by in Contact Center
02-04-2021
02-04-2021
Leave it out. At the bare minimum, just use this -- ... etc ...

Re: How to Create Custom Call Studio 12 Send DTMF Element

Created by in Contact Center
01-19-2021
01-19-2021
The custom element code will work on any version of CVP but clearly the operation will fail if you d...

Re: Tell me about your experience with CCB and any cool modifications you've done.

Created by in Contact Center
01-18-2021
01-18-2021
Janine, Agent Request API by default isn't actually preview mode even though the callback isn't made...

Re: Tell me about your experience with CCB and any cool modifications you've done.

Created by in Contact Center
01-18-2021
01-18-2021
Couple of links to things mentioned: https://app.box.com/s/zjfn6vkdvt8h6ch50k2stghrruw1k1jk https://...

Re: Tell me about your experience with CCB and any cool modifications you've done.

Created by in Contact Center
01-18-2021
01-18-2021
As US English hasn't been adopted by the rest of world it was always intended that the caller experi...

Re: How To Change Codec on CVP

Created by in Contact Center
01-18-2021
01-18-2021
Should just determine which system prompt set is loaded. I don't recall any other implications.

Re: How to Create Custom Call Studio 12 Send DTMF Element

Created by in Contact Center
01-12-2021
01-12-2021
You could try the attached Java as a starting point. It's a very simple custom voice element that co...

Re: UCCE courtesy callback - Calling number prefix

Created by in Contact Center
01-08-2021
01-08-2021
Yes, that is the calling party number the gateway includes in the signalling when the callback is ma...

Re: UCCE courtesy callback - Calling number prefix

Created by in Contact Center
01-08-2021
01-08-2021
Aren't you configuring the required calling party number for the callback in the Set Queue Defaults ...

Re: Cisco CVP Standalone Outbound

Created by in Developer General Discussions
11-24-2020
11-24-2020
Using it as published, without any modifications, it's built to make calls to a single number which ...

Re: credit card processing in UCCX

Created by in Contact Center
11-20-2020
11-20-2020
If you want to pass the customer to IVR temporarily to enter private information then there is a cus...
Public Statistics
Date Registered ‎07-20-2009 04:03 PM
Date Last Visited ‎02-25-2021 04:39 PM
Total Messages Posted 260
Total Helpful Votes Received 219