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ptindall
‎06-13-2021
Cisco Employee
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100 Helpful Vote
CCP Member
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
10 Helpful Vote
1 Helpful Vote
50 Replies
20 Replies
custom.cisco.stats.title
Member since ‎07-20-2009
283
Posts
269
Helpful
47
Solutions

Re: How can i use Text to speech(Bing) voice name, gender and other persona in call studio template

Created by in Contact Center
06-14-2021
06-14-2021
You can do it using a custom media server that serves TTS output from cloud speech services. There's...

Re: UCCX: Enabling notifications on port 5222

Created by in Contact Center
06-10-2021
06-10-2021
Looking back in old notes from a year ago it looks like the XMPP port utilisation was something that...

Re: UCCX: Enabling notifications on port 5222

Created by in Contact Center
06-10-2021
06-10-2021
Recalling from experience and tearing hair out, it's the only option, not a choice.

Re: UCCX: Enabling notifications on port 5222

Created by in Contact Center
06-09-2021
06-09-2021
Use a secure connection to 5223.

Re: Refresh REST token for authentication

Created by in Contact Center
05-28-2021
05-28-2021
If you want to persist data across sessions you can store it in Application or Global data depending...

Re: Courtesy Call Back doesn't hang call up

Created by in Contact Center
05-11-2021
05-11-2021
I found the previous thread where I'd been asked about this and I see it was also on 16.8(1). Unfort...

Re: Courtesy Call Back doesn't hang call up

Created by in Contact Center
05-11-2021
05-11-2021
Try setting pass-thru content unsupported in SIP settings or dial peer level. Application/gtd should...

Re: Courtesy Call Back doesn't hang call up

Created by in Contact Center
05-11-2021
05-11-2021
I've just remembered what this is. It's something that changed in recent IOS versions. Give me a few...

Re: Courtesy Call Back doesn't hang call up

Created by in Contact Center
05-11-2021
05-11-2021
If the SIP INFO containing UUS type=intercept (which I did see in one of your earlier posts) then th...

Re: Courtesy Call Back doesn't hang call up

Created by in Contact Center
05-10-2021
05-10-2021
Collect a trace with "deb voip appl script" and all will become clear. You should be able to see sur...

Re: What to monitor on a ucce deployment - morrning checks

Created by in Contact Center
04-15-2021
04-15-2021
In addition to monitoring and system checks there's a thing here you can use to perform ongoing peri...

Re: On UCCE environment Can we send the call to External contact center only for self service IVR treatment(Ex : Twilio/Vonage)

Created by in Contact Center
04-06-2021
04-06-2021
You can deliver the call to CVP Standalone and use a VoiceXML bridged transfer to the external platf...

Re: How to implement Cisco Call Studio/CVP to AWS Lex Bot communication

Created by in Contact Center
03-30-2021
03-30-2021
One of the key reasons I didn't use the MRCP server approach was that it's only applicable to the IV...

Re: How to implement Cisco Call Studio/CVP to AWS Lex Bot communication

Created by in Contact Center
03-29-2021
03-29-2021
There's two different approaches you could take. One is to do transcription, bot intent processing a...

Re: Whisper Coaching

Created by in Contact Center
03-20-2021
03-20-2021
Bill, I agree totally that it's a natural missing piece from Finesse and CTI server along with recor...
Public Statistics
Date Registered ‎07-20-2009 04:03 PM
Date Last Visited ‎06-13-2021 06:13 PM
Total Messages Posted 283
Total Helpful Votes Received 269
Helpful Votes From