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ptindall
‎05-17-2020
Cisco Employee
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100 Helpful Vote
CCP Member
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
10 Helpful Vote
1 Helpful Vote
50 Replies
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Member since ‎07-20-2009
232
Posts
134
Helpful
42
Solutions

Re: Cisco CVP Standalone Outbound

Created by in Developer General Discussions
05-15-2020
05-15-2020
The polling leg is receiving the SIP INFO containing the dialing record but the cvp_outbound TCL app...

Re: Cisco CVP Standalone Outbound

Created by in Developer General Discussions
05-15-2020
05-15-2020
Not much information as it stands as it doesn't even have the original SIP INVITE and there's no SIP...

Re: Cisco CVP Standalone Outbound

Created by in Developer General Discussions
05-15-2020
05-15-2020
A SIP INFO message should be sent between CVP_OBCALLREQ and CVP_OUTBOUND. As the trace shows one nev...

Re: Cisco CVP Standalone Outbound

Created by in Developer General Discussions
05-14-2020
05-14-2020
The warnings you highlighted can be ignored. These are local params that haven't been assigned to a ...

Re: Cisco CVP Standalone Outbound

Created by in Developer General Discussions
05-13-2020
05-13-2020
That is either the non-VVB MakeCall element you're using or the correct VVB compatible one that hasn...

Re: Cisco CVP Standalone Outbound

Created by in Developer General Discussions
05-13-2020
05-13-2020
There's not really much to do differently on the VVB. Start with the original non-VVB materials on D...

Re: CVP adding new SIP Header

Created by in Contact Center
03-06-2020
03-06-2020
Try using the substitution option. concatenate("Call-Info~sub~", original_content_to_match, new_cont...

Re: VXML app to parse all sip headers.

Created by in Contact Center
02-03-2020
02-03-2020
Yes, there is a VVB compatible solution but there are implications. It relies on querying an IOS dev...

Re: VXML gateway doesn't load the WAV file from Nuance Speech Server (NSS)

Created by in Contact Center
01-23-2020
01-23-2020
Does the HTTP request get sent and fails or is never sent? Try turning on some "deb http client" log...

Re: IVR-Handoff by Paul Tindall

Created by in Contact Center
11-08-2019
11-08-2019
Vladimir, There's some things in your config / architecture that are incorrect. I see the call from ...

Re: IVR-Handoff by Paul Tindall

Created by in Contact Center
11-07-2019
11-07-2019
I don't see that line number in the log. But, until you can actually see the IVR-Handoff header bein...

Re: IVR-Handoff by Paul Tindall

Created by in Contact Center
11-06-2019
11-06-2019
Should be after("IVR-Handoff:", Call.SIPHeader) with the colon. Currently you're extracting the colo...

Re: IVR-Handoff by Paul Tindall

Created by in Contact Center
11-06-2019
11-06-2019
Show me the script node that's extracting the handoff ID into CV10.

Re: IVR-Handoff by Paul Tindall

Created by in Contact Center
11-05-2019
11-05-2019
Start by taking the colon out in the ICM script node. Use this -- IVR-Handoff~mod~4880000000023;invo...

Re: IVR Temporary hand off with multiple gateway [PCCE]

Created by in Contact Center
10-31-2019
10-31-2019
Attached doc shows how the shunt calls and prefixes work in different gateway combinations. In slide...
Public Statistics
Date Registered ‎07-20-2009 04:03 PM
Date Last Visited ‎05-17-2020 01:01 PM
Total Messages Posted 232
Total Helpful Votes Received 134
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