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- About ptindall
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Member since
07-20-2009
216
Posts
129
Helpful
42
Solutions
Created by
ptindall
in Contact Center
in Contact Center
07-01-2019
03:00 AM
07-01-2019
03:00 AM
To narrow it down, personally, I'd start with a Wireshark trace to check the exact VoiceXML and response content.
... View more
Created by
ptindall
in Contact Center
in Contact Center
06-17-2019
03:56 AM
06-17-2019
03:56 AM
Yes, but had actually forgotten I'd done it. Temp link to VVB compatible elements is https://cisco.box.com/s/nilv5cba1nq0ecp8nb6175vbw2l3xs55
See the Box note; the VVB would require you have an IOS device in the call signalling path.
Best to use Twitter @tindallpaul to check what gets published off the workbench.
Paul
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Created by
ptindall
in Contact Center
in Contact Center
06-17-2019
03:27 AM
06-17-2019
03:27 AM
Refreshed link will last for a few days: https://cisco.box.com/s/1ihebwfx750rk1isjjyp5whhjjnal972
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Created by
ptindall
in Contact Center
in Contact Center
06-15-2019
04:38 PM
06-15-2019
04:38 PM
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCue99125
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Created by
ptindall
in Contact Center
in Contact Center
05-30-2019
02:38 AM
05-30-2019
02:38 AM
The TCL app service param ivrhandoff-dnis-prefix should be configured such that each ingress gateway and VoiceXML gateway uses a different prefix. This ensures the dynamically generated IVR handoff shunt call numbers will always reach the correct devices. Of course, it also means that your gateways need dial-peers to route the prefixed numbers correctly when the backward and forward shunt calls are made.
If you have 2 ingress gateways and 2 VoiceXML gateways then you should be using 4 different prefixes, one for each device. Assuming you have call handling configured so that incoming calls can land on either ingress gateway and VRU legs can land on either VoiceXML gateway, both the ingress gateways will need dial-peers to route to both VoiceXML gateways and both VoiceXML gateways will need dial-peers to route to both ingress gateways.
... View more
Created by
ptindall
in Contact Center
in Contact Center
04-26-2019
06:18 AM
04-26-2019
06:18 AM
Gerry,
Set the Max Extimated Wait Time in the queue default settings to the value you want. The validate step checks whether a callback is a possible option, not whether it should be offered.
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Created by
ptindall
in Contact Center
in Contact Center
02-15-2019
01:31 PM
02-15-2019
01:31 PM
Math.floor(c) if you want a whole number.
String( Math.floor(c)) if you want it as a string.
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Created by
ptindall
in Contact Center
in Contact Center
12-05-2018
05:55 AM
12-05-2018
05:55 AM
Yes, that's correct, the ICM database will have the ECCs populated provided they're marked as persistent. Unfortunately, on a disconnect, because the script doesn't resume, you don't have the opportunity to move the FromExtVXML data to other call variables that would be easier to access later in the DB.
Paul
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Created by
ptindall
in Contact Center
in Contact Center
12-04-2018
05:25 AM
12-04-2018
05:25 AM
When the caller disconnects, control won't return to the script and you can't do anything after the Run Ext Script but the variables set in the custom end call class should be written to the DB.
... View more
Created by
ptindall
in Contact Center
in Contact Center
11-05-2018
10:02 AM
11-05-2018
10:02 AM
Agree, the return from the CVP app looks good. Next place then is the CVP log to see what it's sending to ICM, the PG VRU trace to see exactly what's going over GED-125 and also check out the ICM database (assuming you have persistent set on the ECCs).
... View more
Created by
ptindall
in Contact Center
in Contact Center
11-05-2018
04:34 AM
11-05-2018
04:34 AM
Quickest way to check what data is going back and forth is a Wireshark trace on the CVP server. CVP logs will also help but not quite as revealing as the HTTP/VoiceXML dialog itself from the sniffer.
... View more
Created by
ptindall
in Contact Center
in Contact Center
11-05-2018
04:28 AM
11-05-2018
04:28 AM
Gerry,
You can use a custom element such as the one attached for copying element data to a destination variable, the name of which supports substitution. Not tried it but you might also be able to achieve it using the Local variable and Javascript approach.
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Created by
ptindall
in Contact Center
in Contact Center
10-27-2018
08:25 AM
10-27-2018
08:25 AM
Sounds like the length of the file might be inconsistent with the duration of audio captured. Try a test using a max duration setting and see what the file contents are. Also try to record silence or a steady tone so you can identify in the file contents where the audio should have ended and see if there's a piece of junk on the end. This won't solve your problem but might reveal what's happening and whether there's an underlying defect.
... View more
Created by
ptindall
in Contact Center
in Contact Center
10-26-2018
04:24 PM
10-26-2018
04:24 PM
Click on the Headers value field and open the pop-up for entering/editing headers. See screenshot.
... View more
Created by
ptindall
in Contact Center
07-01-2019
07-01-2019
To narrow it down, personally, I'd start with a Wireshark trace to check
the exact VoiceXML and resp...
Created by
ptindall
in Contact Center
06-17-2019
06-17-2019
Yes, but had actually forgotten I'd done it. Temp link to VVB compatible
elements is https://cisco.b...
Created by
ptindall
in Contact Center
06-17-2019
06-17-2019
Refreshed link will last for a few days:
https://cisco.box.com/s/1ihebwfx750rk1isjjyp5whhjjnal972
Created by
ptindall
in Contact Center
06-15-2019
06-15-2019
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCue99125
Created by
ptindall
in Contact Center
05-30-2019
05-30-2019
The TCL app service param ivrhandoff-dnis-prefix should be configured
such that each ingress gateway...
Created by
ptindall
in Contact Center
04-26-2019
04-26-2019
Gerry, Set the Max Extimated Wait Time in the queue default settings to
the value you want. The vali...
02-15-2019
Math.floor(c) if you want a whole number. String(Math.floor(c)) if you
want it as a string.
12-05-2018
Yes, that's correct, the ICM database will have the ECCs populated
provided they're marked as persis...
12-04-2018
When the caller disconnects, control won't return to the script and you
can't do anything after the ...
11-05-2018
Agree, the return from the CVP app looks good. Next place then is the
CVP log to see what it's sendi...
11-05-2018
Quickest way to check what data is going back and forth is a Wireshark
trace on the CVP server. CVP ...
Created by
ptindall
in Contact Center
11-05-2018
11-05-2018
Gerry, You can use a custom element such as the one attached for copying
element data to a destinati...
10-27-2018
Sounds like the length of the file might be inconsistent with the
duration of audio captured. Try a ...
Created by
ptindall
in Contact Center
10-26-2018
10-26-2018
Click on the Headers value field and open the pop-up for
entering/editing headers. See screenshot.
Public Statistics
| Date Registered | 07-20-2009 04:03 PM |
| Date Last Visited | 09-04-2019 01:41 AM |
| Total Messages Posted | 216 |
| Total Helpful Votes Received | 129 |
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 10 | |
| 15 | |
| 21 |
