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About ptindall
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ptindall
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Member since
07-20-2009
260
Posts
219
Helpful
46
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Re: Custom element for Agent Callback Request API
Created by
ptindall
in
Contact Center
02-25-2021
02-25-2021
Carlos, I've not tried the element for a long time so let me know if it doesn't work anymore. https:...
Re: Calling CVP VXML app from ICM Admin Script
Created by
ptindall
in
Contact Center
02-24-2021
02-24-2021
Sheeraz, If you want to drive your update work with a call into CVP there's a couple of things here ...
Re: Arrays CVP Studio
Created by
ptindall
in
Contact Center
02-17-2021
02-17-2021
To continue down the JavaScript path I'd suggest you consider using a local variable that is a JS ob...
Re: CVP/VVB Invoke Subdialog 3rd Party VXML Document fails - connection refused
Created by
ptindall
in
Contact Center
02-04-2021
02-04-2021
I'm sure you've already considered it but do you have the option to reference the DTD on the same se...
Re: CVP/VVB Invoke Subdialog 3rd Party VXML Document fails - connection refused
Created by
ptindall
in
Contact Center
02-04-2021
02-04-2021
Leave it out. At the bare minimum, just use this -- ... etc ...
Re: How to Create Custom Call Studio 12 Send DTMF Element
Created by
ptindall
in
Contact Center
01-19-2021
01-19-2021
The custom element code will work on any version of CVP but clearly the operation will fail if you d...
Re: Tell me about your experience with CCB and any cool modifications you've done.
Created by
ptindall
in
Contact Center
01-18-2021
01-18-2021
Janine, Agent Request API by default isn't actually preview mode even though the callback isn't made...
Re: Tell me about your experience with CCB and any cool modifications you've done.
Created by
ptindall
in
Contact Center
01-18-2021
01-18-2021
Couple of links to things mentioned: https://app.box.com/s/zjfn6vkdvt8h6ch50k2stghrruw1k1jk https://...
Re: Tell me about your experience with CCB and any cool modifications you've done.
Created by
ptindall
in
Contact Center
01-18-2021
01-18-2021
As US English hasn't been adopted by the rest of world it was always intended that the caller experi...
Re: How To Change Codec on CVP
Created by
ptindall
in
Contact Center
01-18-2021
01-18-2021
Should just determine which system prompt set is loaded. I don't recall any other implications.
Re: How to Create Custom Call Studio 12 Send DTMF Element
Created by
ptindall
in
Contact Center
01-12-2021
01-12-2021
You could try the attached Java as a starting point. It's a very simple custom voice element that co...
Re: UCCE courtesy callback - Calling number prefix
Created by
ptindall
in
Contact Center
01-08-2021
01-08-2021
Yes, that is the calling party number the gateway includes in the signalling when the callback is ma...
Re: UCCE courtesy callback - Calling number prefix
Created by
ptindall
in
Contact Center
01-08-2021
01-08-2021
Aren't you configuring the required calling party number for the callback in the Set Queue Defaults ...
Re: Cisco CVP Standalone Outbound
Created by
ptindall
in
Developer General Discussions
11-24-2020
11-24-2020
Using it as published, without any modifications, it's built to make calls to a single number which ...
Re: credit card processing in UCCX
Created by
ptindall
in
Contact Center
11-20-2020
11-20-2020
If you want to pass the customer to IVR temporarily to enter private information then there is a cus...
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Public Statistics
Date Registered
07-20-2009
04:03 PM
Date Last Visited
02-25-2021
04:39 PM
Total Messages Posted
260
Total Helpful Votes Received
219
Helpful Votes From
User
Helpful Count
Marek (gaman-gt.com)
5
piyush aghera
25
m-eladham
5
Yasid.ramli1
5
bill.king1
11
See all >