About ptindall

ptindall · 02-11-2017

Possibly related to the other issue just recently posted but looks like a slightly different scenario. Creation of new fields works OK but creating a fieldset and adding them fails with authorisation error referencing the field just created. 12:2...

ptindall · 10-13-2016

Getting unreliable, poor performance and request timeouts since update to 2.0.2-10359 happened today. Are there known issues right now?

ptindall · 05-31-2016

Search behaviour has just become a little strange. Currently, I can search on Context_Country = "renoir" and retrieve a customer when Context_Country actually contains "France".The customer data retruned is --{ "Alias_ID": "default", "Context_...

ptindall · 05-31-2016

I see a fairly infrequent but definitely recurrent issue where the plugin update fails, leaving a a corrupt/partial plugin file that has now overwritten the decent (previous) one. The means the CS client application cannot be restarted without manu...

ptindall · 03-31-2016

https://context-service-downloads.rciad.ciscoccservice.com/doc/latest/javadocs/ is giving a 404

ptindall · 07-25-2022

Lee, Performing asynchronous operations at the caller-side and back-end is awkward. I don't know what your exact use case is but if you're long-polling at the back-end and expecting that request to be interrupted by hangup, that isn't going to happ...

ptindall · 07-22-2022

The way it works is sub-optimal. The problem is that the VB has already submitted a request to the server for the next document and is playing audio while it waits for the server's response. The VB is doing exactly what you told it to do -- that t...

ptindall · 07-22-2022

Lee, Control is at the server while fetchaudio is playing which means that only the VB knows about the hangup. Only when you perform the next VoiceXML action will the lack of caller be detected. If you don't perform another VoiceXML operation then...

ptindall · 07-21-2022

Suggests there a generic problem in the VVB. You should try to gather some additional diagnostics and raise a TAC case if it's stopped processing all calls.

ptindall · 06-22-2022

If you haven't done it yet, I would start by confirming exactly what is sent back from the VB to the CVP app. Either turn on the VoiceXML debug logger for your studio app or use Wireshark on the CVP server.

Member Since	‎07-20-2009 04:03 PM
Date Last Visited	‎08-01-2022 10:00 AM
Posts	324
Total Helpful Votes Received	434

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Not authorised to reference existing field

Repeated timeouts

Search returning bizarre results

Recovery from failed plugin update

Javadocs gone missing

Re: Hang up call during fetchaudio play in CVP

Re: Hang up call during fetchaudio play in CVP

Re: Hang up call during fetchaudio play in CVP

Re: Cisco CVP Standalone Outbound

Re: Call Studio number.MBasicNumber element is not accepting leading z