Hi,We are planning to upgrade a customers unity 3.1.5 UM (Exchange off box) server to version 4.0.4 and at the same time replace the hardware.The unity upgrade process etc is fine and I have read the reconfig & upgrade guide but the customer is askin...

Hi,I am trying to write a variable to an xml file using the Text Substituton For Keywords step however it is not working.The script does not seem to match my keyword and the resulting file from the Write Document step is an exact copy of the original...

Hi,This is the setup:Unity 3.1.3 integrated with Exch 2k as Unified Messaging.The W2k AD structure is as follows:At the top of the AD tree is the root.co.uk domain.There are then two sub domains:domain1.root.co.ukdomain2.root.co.ukThe Unity server an...

Hi,Customer has multiple AD forests and is looking to deploy unity unified messaging.what is the best Unity networking solution - SMTP or VPIM, to enable inter forest messaging?Reading the network/design guides both will do the job but are there any ...

Hi,A customer has raised the following questions about Unity and its behaviour:Standard Unity behaviour:Phone A has a Fwd Busy/NoAns to Phone B Phone B has a Fwd Busy/NoAns to Unity A call to Phone A is not answered, diverts to Phone B and isn't answ...