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There is a CUIC report call Queue Management Audit Trail Report can show when the user was added or removed from the CSQ, and by whom.
sp_queue_management_audit_trail_report
Available fields: Agent Name, CSQ, Details, Time stamp, Operation Type, Modi...
Hi there is another issue I encountered and would like to share here. If some of the agents are working and some of the agents are not and the AXL service is working, then it's probably the agents' password issue: Unified CCX does not support the use...
