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Hello there, Kindly, I need to know from which tables I can get the agent's recent state trace history, this report is also shown at finesse agent desktop under My History, I have attached the screenshot for more detail. I have found one table Agent_...
Hello there, Kindly, we have to display the agent login duration time on screen in HH:MM:SS format, I have an inquiry regarding one column in DB view (Agent_Logout) named as LoginDuration, this column holds the numeric values, please advise if this v...
Hello there, We have a custom desktop application integrated with finesse (PCCE 12.5), we are facing an issue on call drop randomly, sometimes there is no issue and it worked fine, the agent is in an active call (TALKING state), and sometimes when he...
Hi, I have reserved the PCCE 12.0 lab and I am trying to create and save an ICM script on the AW1 machine. But upon saving the script I am getting an error "Error attempting to connect to DbAgent". Kindly advise what could be the reason? I am attachi...
Hi, I have reserved the PCCE 12.0 Lab yesterday and finesse is still out of service. I am attaching the snap herewith.Is there any maintenance activity from the cisco side? Regards,Muhammad Arslan
Hello @bmachado , Kindly, your feedback is awaited here, also please advise if we can drop such failed calls or (corrupted calls) using DROP action, as I can see that the Drop is an allowable action in case of participant state is FAILED, but I also ...
Hello @bmachado ,Thanks for the feedback, have you checked the below message in Logs, which is actually coming from the CTI backend, which is showing that no skill group name is found for skill group number 0, also advise what is TAC?[cti_message_nam...
Hello @bmachado,I have collected the finesse webservices logs as requested, please find the attached zip file for your kind review, the agent is still facing the same issue, please your support to check and advise what was the issue, you can check th...
Hello Brinal, Please advise can I execute the below command directly or do I need to execute the install command first? and if I mention the number of days in command, can I collect the logs for two days back? file get activelog desktop recurs compre...
hello @bmachado, Thanks for your reply. I tried to check the logs for the application and found the agent state in dialog XML as FAILED and state cause as BAD_DESTINATION, I have also attached the XML for your review. the issue is that whenever the a...
