Member since ‎03-02-2021

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  • 55 Posts
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  • 35 Helpful votes Received
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Hello there, Kindly, I need to know from which tables I can get the agent's recent state trace history, this report is also shown at finesse agent desktop under My History, I have attached the screenshot for more detail. I have found one table Agent_...
Hello there, Kindly, we have to display the agent login duration time on screen in HH:MM:SS format, I have an inquiry regarding one column in DB view (Agent_Logout) named as LoginDuration, this column holds the numeric values, please advise if this v...
Hello there, We have a custom desktop application integrated with finesse (PCCE 12.5), we are facing an issue on call drop randomly, sometimes there is no issue and it worked fine, the agent is in an active call (TALKING state), and sometimes when he...
Hi, I have reserved the PCCE 12.0 lab and I am trying to create and save an ICM script on the AW1 machine. But upon saving the script I am getting an error "Error attempting to connect to DbAgent". Kindly advise what could be the reason? I am attachi...
Hi,  I have reserved the PCCE 12.0 Lab yesterday and finesse is still out of service. I am attaching the snap herewith.Is there any maintenance activity from the cisco side? Regards,Muhammad Arslan
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Member Since ‎03-02-2021 04:52 AM
Date Last Visited ‎08-08-2022 05:03 AM
Posts 55
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