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Hi therei am about to write my own ajaxified webapp to monitor several things on CCM (4.2).Is there by chance any way to get the current line status (idle, busy) with a direct query on the CCM database or is it held in CCM memory only?For example: re...
Hi therewe are using CCM 4.2. Our Receptionists use Attendant Console 1.5 - everything is fine (line state, transfer calls, etc.) except that AC is unable to see if a phone has been redirected to any DN or Voicemail. I found a Screenshot of AC 1.4 fr...
Hi there.i'm stuck. Any1 knows how to create a *REAL* Waiting Queue with CCM 4.2? Please note: i am NOT meaning the "Hold" Softkey .. it would be great if there is any solution out there, a 3rd party tool is warm welcome ... we need this feature!!Si...
Hi.. i don't know what's wrong with my own CallerInfo.java - it's registering onto the CallManager and seems to work, but i never get any event change when receiving a call for example ... i am not THAT new to Java, so i could compile everything, JTA...
Hias described in the Subject - is there any possibility configuring Call Forwarding to time based? We have a Service Center here which we forward all of our incoming Calls to starting on 5pm until 6pm. On 6pm (and later) we need to replace that CFA ...
Robi have another issue here. If i choose "Broadcast Hunting" from the accconfig Tool, the call never gets forwarded to the Attendant (it hangs in the queue either an Attendant is available) and is also not shown in the Broadcast window.Configuration...
Hi Andythanks for the suggestion.Unfortunately we have no service called Attendant Console or any similar - what you mean is for sure the TCD Telephony Call Dispatcher that holds all of the status information on every single DN.However, i found out t...
I just found the Stack Trace from when the Call couldn't be delivered to the Target Address ... 76 06/01 16:14:20.813 ERROR ACPilotRP: 893: CallID: 16866181 Unable to redirect the call to : 51com.cisco.jtapi.PlatformExceptionImpl: Request failed...
