Member since ‎06-19-2015

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How does the Queue Statistics API handle calls that cross the interval boundary? For example: Say a call begins at 10.02 and ends at 10.28 (handling time =26 mins) Does the handling time and accepted statistics get incremented in the interval the cal...
Queue Statistics API - AHT On the Queue Statistics API we can get back a field called "averageHandledTime" This is defined as "The Queue's average handle time."  Although ...
Hi, Does anyone know how often the “Agent_Logout” table is updated within the Central Database on UCCE? Should this be near real time (i.e a few seconds delay)Thanks,Mark
Hi, We have an application that connects to the Cisco UCCE Database (Historical Data Server) to query statistics for agents and queues.  Does anyone understand how the UCCE Database [v12.x] is configured from an encrypted connection (SSL/TLS) perspec...
Hi, Within the UCCE Database there is a Agent_Real_Time table that has a series of columns holding various times which I am querying.  E.g. DateTime, DateTimeLastStateChange, DateTimeLastModeChange etc all of time DBDATETIME.   Are these timestamp va...
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Member Since ‎06-19-2015 03:00 AM
Date Last Visited ‎07-11-2023 04:12 AM
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