How does the Queue Statistics API handle calls that cross the interval boundary? For example: Say a call begins at 10.02 and ends at 10.28 (handling time =26 mins) Does the handling time and accepted statistics get incremented in the interval the cal...

Queue Statistics API - AHT On the Queue Statistics API we can get back a field called "averageHandledTime" https://devportal.wxcc-us1.cisco.com/documentation/queues/get-queue-statistics This is defined as "The Queue's average handle time."  Although ...

Hi, Within the UCCE Database there is a Agent_Real_Time table that has a series of columns holding various times which I am querying.  E.g. DateTime, DateTimeLastStateChange, DateTimeLastModeChange etc all of time DBDATETIME.   Are these timestamp va...