About mark.rennie1

mark.rennie1 · 09-09-2020

Hi, Does anyone know how often the “Agent_Logout” table is updated within the Central Database on UC...

mark.rennie1 · 06-18-2019

Hi, We have an application that connects to the Cisco UCCE Database (Historical Data Server) to quer...

mark.rennie1 · 03-28-2019

Hi, Within the UCCE Database there is a Agent_Real_Time table that has a series of columns holding v...

mark.rennie1 · 10-19-2018

Hi, We have an application that integrates to Cisco using the CTI Server Message Protocol. We make a...

mark.rennie1 · 09-24-2018

Thanks David. I believe the CTI server was still in active state. At the time it was thought it soun...

mark.rennie1 · 09-21-2018

HI, We have a custom integration (not Cisco Agent Desktop) that is connecting to the CTI server usin...

mark.rennie1 · 09-13-2018

Hi, I have an issue that sounds similar to this defect and wondered if anyone knew more about the ba...

mark.rennie1 · 08-19-2016

Hi,To capture the values that a caller has input into IVR (e.g. Caller gets a prompt to enter their ...

mark.rennie1 · 08-19-2016

Thanks Denise. I think we've now managed to cover the various scenarios and see the corresponding no...

mark.rennie1 · 08-08-2016

Hi Jarrod,We utilised a cloud lab via the dCloud scheme to gain access to v11 Finesse - :: dCloud: T...

mark.rennie1 · 08-02-2016

Thanks for that info. We'll probably look to detect those scenarios via the notification methods and...

mark.rennie1 · 07-25-2016

Hi,We are now looking at ensuring our 3rd party Finesse application handles HA fail-over scenarios c...

mark.rennie1 · 06-27-2016

We've found that we can get the same effective behaviour as 'alternate' by simply retrieving the hel...

mark.rennie1 · 06-27-2016

Hi Denise,Thanks - that makes sense. It sounds as though our Finesse integration will have a similar...

mark.rennie1 · 06-24-2016

Hi,We are currently developing Finesse integration using SCCP-based Cisco IP communicator endpoints....

Date Registered	‎06-19-2015 03:00 AM
Date Last Visited	‎09-11-2020 12:28 AM
Total Messages Posted	26
Total Helpful Votes Received	5

“Agent_Logout” table update frequency