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About mark.rennie1
09-11-2020
mark.rennie1
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Member since
06-19-2015
26
Posts
5
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0
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Latest Contributions by mark.rennie1
Latest Contributions by mark.rennie1
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“Agent_Logout” table update frequency
Created by
mark.rennie1
in
Contact Center
09-09-2020
09-09-2020
Hi, Does anyone know how often the “Agent_Logout” table is updated within the Central Database on UC...
Cisco UCCE Database - SSL/TLS access
Created by
mark.rennie1
in
Contact Center
06-18-2019
06-18-2019
Hi, We have an application that connects to the Cisco UCCE Database (Historical Data Server) to quer...
Cisco UCCE Database Timezone
Created by
mark.rennie1
in
Contact Center
03-28-2019
03-28-2019
Hi, Within the UCCE Database there is a Agent_Real_Time table that has a series of columns holding v...
CTI Server Protocol - OPEN_CONF with PGStatus !=0
Created by
mark.rennie1
in
Contact Center
10-19-2018
10-19-2018
Hi, We have an application that integrates to Cisco using the CTI Server Message Protocol. We make a...
Re: CTI Server Protocol - session not open returned if a single PIM is down
Created by
mark.rennie1
in
Contact Center
09-24-2018
09-24-2018
Thanks David. I believe the CTI server was still in active state. At the time it was thought it soun...
CTI Server Protocol - session not open returned if a single PIM is down
Created by
mark.rennie1
in
Contact Center
09-21-2018
09-21-2018
HI, We have a custom integration (not Cisco Agent Desktop) that is connecting to the CTI server usin...
CSCus69879 - Enterprise Service cannot connect to CTI when the VRU peripheral offline
Created by
mark.rennie1
in
Cisco Bug Discussions
09-13-2018
09-13-2018
Hi, I have an issue that sounds similar to this defect and wondered if anyone knew more about the ba...
Caller Entered Digits
Created by
mark.rennie1
in
Contact Center
08-19-2016
08-19-2016
Hi,To capture the values that a caller has input into IVR (e.g. Caller gets a prompt to enter their ...
Re: Finesse Desktop High Availability Failover
Created by
mark.rennie1
in
Contact Center
08-19-2016
08-19-2016
Thanks Denise. I think we've now managed to cover the various scenarios and see the corresponding no...
Re: Access to finesse API lab environment
Created by
mark.rennie1
in
Contact Center
08-08-2016
08-08-2016
Hi Jarrod,We utilised a cloud lab via the dCloud scheme to gain access to v11 Finesse - :: dCloud: T...
Re: Finesse Desktop High Availability Failover
Created by
mark.rennie1
in
Contact Center
08-02-2016
08-02-2016
Thanks for that info. We'll probably look to detect those scenarios via the notification methods and...
Finesse Desktop High Availability Failover
Created by
mark.rennie1
in
Contact Center
07-25-2016
07-25-2016
Hi,We are now looking at ensuring our 3rd party Finesse application handles HA fail-over scenarios c...
Re: Alternate calls function
Created by
mark.rennie1
in
Contact Center
06-27-2016
06-27-2016
We've found that we can get the same effective behaviour as 'alternate' by simply retrieving the hel...
Re: SIP versus SCCP endpoints
Created by
mark.rennie1
in
Contact Center
06-27-2016
06-27-2016
Hi Denise,Thanks - that makes sense. It sounds as though our Finesse integration will have a similar...
SIP versus SCCP endpoints
Created by
mark.rennie1
in
Contact Center
06-24-2016
06-24-2016
Hi,We are currently developing Finesse integration using SCCP-based Cisco IP communicator endpoints....
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Public Statistics
Date Registered
06-19-2015
03:00 AM
Date Last Visited
09-11-2020
12:28 AM
Total Messages Posted
26
Total Helpful Votes Received
5
Helpful Votes Given To
User
Helpful Count
mark.rennie1
5
dekwan
7
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Helpful Votes From
User
Helpful Count
mark.rennie1
5
See all >
