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- About micandre
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Member since
01-18-2002
70
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Created by
micandre
in Contact Center
in Contact Center
06-07-2011
01:46 PM
06-07-2011
01:46 PM
Hi Mike, Many thanks for your response. Currently if the customer has a one line solution. When they pull an Agent Detail Report, they view reports of both the ACD & non-ACD calls made by the agent. The customer is due to move to a 2 line solution, when the agent makes a call from line 2, they would like these calls to show up in the Agent Detail Report as non-ACD calls as well. Regards, Michael
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Created by
micandre
in Contact Center
in Contact Center
06-07-2011
11:51 AM
06-07-2011
11:51 AM
From Desktop Administrator: Settings: Services Configuration > Multiline, Monitoring & Recording > Display Settings There's an option View Multiline Calls - Display non-ACD calls. If I have the following scenario: Agents configured with a 2 line solution (Line 1: IVR, Line 2: Personal Line) Display non-ACD calls checked. CAD in Ready state. If the agent makes or receives a call on the 2nd line, are the calls recording as a non-ACD in the Historical Reporting Tool? Regards, Michael
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Labels:
04-15-2011
04:08 AM
Hi Aaron, Regarding Citrix support. The Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide. Last Updated: March 3, 2011 Refers to the document below which discusses limitations for the Supervisor Desktop (Monitoring & Recording). It doesn't state it isn't supported? Integrating CAD with Thin Client and Virtual Desktop Environments January 2011 Do you have any other docs that show the support of CSD? (I'm using UCCX 8.5, not 7.0) Many thanks, Michael
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Created by
micandre
in Contact Center
in Contact Center
02-22-2011
05:57 AM
02-22-2011
05:57 AM
Thanks Nathan, that answered my question.
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02-21-2011
10:02 AM
Hello, A customer I've recently started working with is coming to the limit of their CSQs (149). They have used this amount purely for reporting purposes. I want to try an reduce the amount of CSQs without effecting their ability to report specific call types. Current Environment: "Press 1 for New Business" - Send to CSQ_New_Business "Press 2 for Existing Business" - Send to CSQ_Existing_Business "Press 3 for Gold Customers" - Send to CSQ_Gold_Customers This method very quickly uses up CSQs. Proposal - Use Call Customer Variables. "Press 1 for New Business" Set Call Customer Variable to "New_Business" Send to generic CSQ: CSQ_General "Press 2 for Existing Business" Set Call Customer Variable to "Existing Business" Send to generic CSQ: CSQ_General "Press 3 for Gold Customers" Set Call Customer Variable to "Gold Customers" Send to generic CSQ: CSQ_General Customer can pull reports based on Call Customer Variable. Q1. Is the above proposal feasible. Q2. Are the Call Customer Variables global or per script? Many thanks.
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Labels:
12-07-2010
03:35 PM
Can anyone advise on which release of 6.1 this is fixed in? Bug tool advises: Fixed in: 6.1(2.9901.43) & 6.1(2.1109.1) Assuming these are engineering specials? Mention in 6.1(2) release notes as open caveat. No release notes for 6.1(2)SU1 6.1(2)SU1A Fixed in: 6.1(3.1000.16) 6.1(3) No mention of bug fix in 6.1(3), 6.1(3a) or 6.1(3b) release notes 6.1(3.9999.1) Assuming this is an engineering special? No mention of bug fix in release notes for 6.1(4), 6.1(4a), 6.1(5) Many thanks, Michael
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Created by
micandre
in Contact Center
in Contact Center
11-16-2010
01:29 AM
11-16-2010
01:29 AM
we had a TAC case open. SFTP Server, Username & Password were correct. In the path we had to put in: /
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11-12-2010
08:19 AM
Hi, We're upgrading from 5.0(2) to 8.0. We've used the Pre-Upgrade Tool to create a TAR file on the production UCCX. From the replacement server we've selected "Upgrade from a previous UCCX release". The Pre-Upgrade Tool ran without issue and the log file shows no errors. The status message shows: "Enter a valid backup file" We know the sftp server is setup correctly and the user credentials are correct. Any feedback welcome.Many thanks.
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Labels:
07-15-2010
02:53 AM
Hi, Is this script still available - would you be able to post it? I could do with a similar script for a hospital paging system. Many thanks.
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Created by
micandre
in IP Telephony and Phones
in IP Telephony and Phones
02-28-2010
09:17 AM
02-28-2010
09:17 AM
Hello, My understanding is that only the attribute mapped to the userid and attribute sn. If any of the attributes are not populated in AD, i.e. Manager ID; will this cause a failure? Below is the type of error I'm getting. The only other setting I have is the UserID:telephonynumber. 2010-02-28 15:17:04,101 ERROR [DirSync-DBInterface] common.DSDBInterface (DSDBInterface.java:326) - DSDBInterface.updateUserInfo LDAP data discarded: Missing LDAP attribute: Attribute Count=4 AgreementId=39629641-c540-e522-413b-293e7aa5d75f firstname=Adm-Bob mailid=Adm-Bob.Jones@mycompany.ie uniqueidentifier=40cd302d65bc14488885b3ec714328b7 lastname=Jones Any help appreciated. Regards,
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Created by
micandre
in Application Networking
in Application Networking
01-07-2010
11:13 AM
01-07-2010
11:13 AM
Hello, Did you get an answer from this? The only thing I have is from Microsoft: Microsoft Unified Communications Hardware Load Balancer Deployment http://technet.microsoft.com/en-us/office/ocs/cc843611.aspx which refers back to the cisco site: Cisco Application Networking for Microsoft Office Communications Server Deployment Guide http://www.cisco.com/en/US/docs/solutions/Verticals/ansmsocs.html Regards
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Created by
micandre
in IP Telephony and Phones
in IP Telephony and Phones
06-03-2009
06:09 AM
06-03-2009
06:09 AM
Hello, Previous to CUCM 5.X you could open the dialplan installed file and see Cisco's exact implementation of what tags are being used. Is there anyway of seeing this in a 7.X version? Regards, Michael
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Labels:
Created by
micandre
in Contact Center
in Contact Center
05-11-2009
01:58 AM
05-11-2009
01:58 AM
Many thanks for responding. The issue turned out to be the customer's implementation on their Citrix environment. All working now.
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Created by
micandre
in Contact Center
in Contact Center
05-08-2009
04:14 AM
05-08-2009
04:14 AM
Hi Monica, Did you fix this issue? I'm having a similar problem. To test if it was a problem with the pc or the cad I logged on to a different pc with the same user account and it failed. The new pc works with other CAD accounts. Regards, Michael
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Created by
micandre
in Contact Center
in Contact Center
04-20-2009
04:40 AM
04-20-2009
04:40 AM
Thanks Geoff, That makes sense. I don't have that radio button on my setup??? See attachments.
... View more
Created by
micandre
in Contact Center
06-07-2011
06-07-2011
Hi Mike,Many thanks for your response. Currently if the customer has a
one line solution. When they ...
Created by
micandre
in Contact Center
06-07-2011
06-07-2011
From Desktop Administrator: Settings: Services Configuration >
Multiline, Monitoring & Recording > D...
Created by
micandre
in Unified Communications Infrastructure
06-02-2011
06-02-2011
Hello,Is there any plans to support CUEAC with VMware ESXI 4.1? If yes
any roadmap when this will be...
Created by
micandre
in Unified Communications Infrastructure
04-28-2011
04-28-2011
Thanks for the link Anilve.
Created by
micandre
in Unified Communications Infrastructure
04-26-2011
04-26-2011
Hello,Customer has a 2 x UCS-C210M2-VCD2. Each server has 6 ethernet
ports available for network use...
Created by
micandre
in Unified Communications Infrastructure
04-15-2011
04-15-2011
Fair enough. Thanks Rob.
Created by
micandre
in Unified Communications Infrastructure
04-15-2011
04-15-2011
Hello,I'm planning to install UC Manager 8.0(3a)su1 with CUEAC 8.5.The
release notes for CUEAC 8.5.1...
04-15-2011
Hi Aaron,Regarding Citrix support.The Cisco Unified Contact Center
Express (Cisco Unified CCX) Softw...
02-21-2011
Hello,A customer I've recently started working with is coming to the
limit of their CSQs (149).They ...
12-07-2010
Can anyone advise on which release of 6.1 this is fixed in?Bug tool
advises:Fixed in: 6.1(2.9901.43)...
11-16-2010
we had a TAC case open.SFTP Server, Username & Password were correct.In
the path we had to put in:/
11-12-2010
Hi,We're upgrading from 5.0(2) to 8.0. We've used the Pre-Upgrade Tool
to create a TAR file on the p...
Created by
micandre
in Unified Communications Infrastructure
10-14-2010
10-14-2010
Hi,If the end user changes their ldap password, will they need to go to
the LDAP settings on CUCIMoC...
Public Statistics
| Date Registered | 01-18-2002 08:57 AM |
| Date Last Visited | 10-09-2017 12:45 PM |
| Total Messages Posted | 70 |
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