From Desktop Administrator: Settings: Services Configuration > Multiline, Monitoring & Recording > Display SettingsThere's an option View Multiline Calls - Display non-ACD calls.If I have the following scenario: Agents configured with a 2 line soluti...

Hello,Is there any plans to support CUEAC with VMware ESXI 4.1? If yes any roadmap when this will be available?Many thanks,Michael

Hello,Customer has a 2 x UCS-C210M2-VCD2. Each server has 6 ethernet ports available for network use (1 for Cisco UCS C-Series Integrated Management Controller). I'm installing at this stage UCCX 8.5, & Unity Connection 8.0 on one server & UCCX 8.5 o...

Hello,A customer I've recently started working with is coming to the limit of their CSQs (149).They have used this amount purely for reporting purposes. I want to try an reduce the amount of CSQs without effecting their ability to report specific cal...