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From Desktop Administrator: Settings: Services Configuration > Multiline, Monitoring & Recording > Display SettingsThere's an option View Multiline Calls - Display non-ACD calls.If I have the following scenario: Agents configured with a 2 line soluti...
Hello,Customer has a 2 x UCS-C210M2-VCD2. Each server has 6 ethernet ports available for network use (1 for Cisco UCS C-Series Integrated Management Controller). I'm installing at this stage UCCX 8.5, & Unity Connection 8.0 on one server & UCCX 8.5 o...
Hello,I'm planning to install UC Manager 8.0(3a)su1 with CUEAC 8.5.The release notes for CUEAC 8.5.1.5 are fairly specific.CUEAC Version 8.5.1.5UC Manager Version 8.0 & 8.0(2C)Does this mean my later version of 8.0(3a)su1 is not su...
Hello,A customer I've recently started working with is coming to the limit of their CSQs (149).They have used this amount purely for reporting purposes. I want to try an reduce the amount of CSQs without effecting their ability to report specific cal...
Hi Mike,Many thanks for your response. Currently if the customer has a one line solution. When they pull an Agent Detail Report, they view reports of both the ACD & non-ACD calls made by the agent.The customer is due to move to a 2 line solution, whe...
Hi Aaron,Regarding Citrix support.The Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide. Last Updated: March 3, 2011Refers to the document below which discusses limitations for the Supervisor Desktop (...
