Nathan Luk
Member since ‎07-28-2005

User Statistics

  • 126 Posts
  • 19 Solutions
  • 0 Helpful votes Given
  • 41 Helpful votes Received
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User Activity

We are looking to integrate the new UCCX 11.6.2 bubble chat into a website and the development team want to know if there is a way to register for an event to be triggered when the customer minimises or closes the chat window so they can do some othe...
Hi guys, I have what I thought was a fairly simple requirement where the customer wants Finesse to show a visual alert after an agent is talking on a call for longer than 10 minutes. Now this was baked into CAD before and I thought this sounded like...
Hi guys,Has anyone had issues with Team rooms intermittently being stuck decrypting title and decrypting content and also not being able to leave the room once joined (they get a message saying "It is not possible to leave this room")? It seems to ha...
Hi guys, I was wondering if there are any formula gurus who can help me out, I'm trying to create 4 different functions, one takes an enterprise skill group and returns the minimum expected delay / expected wait time. The other 3 are meant to take 2,...
Hey guys,I've been mucking around with getting Post Call Survey  in CVP 8.5 and I got it working so if a call is answered by an agent  and they hang up it transfers the caller to the survey correctly but it  appears it does not play nice with Redirec...
Community Statistics
Member Since ‎07-28-2005 05:04 PM
Date Last Visited ‎10-05-2022 12:31 AM
Posts 126
Total Helpful Votes Received 41