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Hello, I have been researching weather or not UCCX can send inbound ACD calls as a broadcast to all available agents. I have a feeling it's not possible becuase one person would take the call while the others receive a missed call and that will show ...
Hello,
I, too, had this same issue. I picked up the handset and the softkeys were no longer grayed out. So i suspected the speakerphone. I checked for any speakerphone settings on the device page and noticed that the Speakerphone was disabled under t...
