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HARIS_HUSSAIN
Member since
01-27-2015
Enthusiast
UC Engineer
02-14-2019
05:01 AM
1) You need to check the individual DN from where you are parking the call. Go to Call Routing>Directory Number search for DN and look for park parameters
2) Compare this for Both CUCMs.
3)There are Three Park Timers
Park Monitoring Reversion Timer
Time To First Reminder to Retrieve call
Park Monitoring Periodic Reversion Timer
Period between Second and Subsequent Reminders
Park Monitoring Forward No Retrieve Timer
Total Time to Park Call. After which it is forwarded as per Park Monitoring Forward No Retrieve Destination
*** Please rate helpful post &; Mark "Accept as a Solution" if applicable Thanks, Haris
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Created by
HARIS_HUSSAIN
in IP Telephony and Phones
in IP Telephony and Phones
02-14-2019
03:13 AM
02-14-2019
03:13 AM
If call forwarding to Unity is only job of CTI Route Point the you can replace it with DN. Say 2001 RP Is used to forward call to Unity Then you can delete RP and use DN 2001 without impacting Time Scheduling and routing at time of day. Another Option is to give user Restricted access to CUCM. You can create Custom Role and Group giving access to only the Route Points. SO that user can edit. Thanks, Haris
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Created by
HARIS_HUSSAIN
in IP Telephony and Phones
in IP Telephony and Phones
02-14-2019
02:17 AM
02-14-2019
02:17 AM
User cannot control CTI Route Point Try below 1) Create a Dummy Phone and assiciated DN with Dummy Phone. 2) Associated Dummy Phone with User, then user can control the Call fro wading via Portal No need of CTI RP in this case, Normal DN Will also be sufficient *** Please rate helpful post ; Mark "Accept as a Solution" if applicable
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Created by
HARIS_HUSSAIN
in IP Telephony and Phones
in IP Telephony and Phones
02-14-2019
02:15 AM
02-14-2019
02:15 AM
Below are the options 1) You need to use Outbound dealer feature of UCCX to dial out and play prerecorded message. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/design/guide/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11_chapter_0101.html#UCCX_RF_U0E11EF9_00 Other Options You can use Cisco Unity Connection Call Handler & play the prerecorded message. But problem here is it cannot dial automatically *** Please rate helpful post & Mark "Accept as a Solution" if applicable
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Created by
HARIS_HUSSAIN
in IP Telephony and Phones
in IP Telephony and Phones
02-14-2019
02:00 AM
02-14-2019
02:00 AM
Can you past the running configuration here. It might be trying to ring phone as per the hunt group logic *** Please rate helpful post & Mark "Accept as a Solution" if applicable
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Created by
HARIS_HUSSAIN
in IP Telephony and Phones
in IP Telephony and Phones
02-14-2019
01:55 AM
02-14-2019
01:55 AM
1) To Play IVR and route call via DIalled extension you need to use the Unity COnnection. So call flow will be as below VG-------CUCM--------CUC----playIVR and get Input DIgits&Transfer---------------Destination 2001 over SIP Trunk. For this to work you need to allow external calls from CUC Server. *** Please rate and mark accepted solutions If applicable Thanks, Haris
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02-13-2019
10:22 PM
Do You mean universal Device Template ? That cannot be exported. Why Would you create separate Device Template for each Phone . You don't need to. You can simply create few based on the requirements. If you mean Device Profiles then they can be exported. **Please rate helpful posts
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Created by
HARIS_HUSSAIN
in IP Telephony and Phones
in IP Telephony and Phones
02-13-2019
10:14 PM
02-13-2019
10:14 PM
1) Try to edit the PC Port disablement on the Device Page itself if it works then try below 2) Try Restarting TFTP service and reset the Phone. 3) Can you paste screenshots of your configuration. 4) What other parameters are not changing. Thanks, Haris
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02-13-2019
10:11 PM
See If this Helps https://www.netcraftsmen.com/running-sql-queries-on-cucm-6x7x-using-axl-soap-toolkit-part-1/ Thanks, Haris
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02-13-2019
10:07 PM
I believe you post is related to UCCE . Please move the Post to Relevant section to get faster and more accurate response from the experts. Move to below Section https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center ** Please rate helpful posts
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Created by
HARIS_HUSSAIN
in IP Telephony and Phones
in IP Telephony and Phones
02-13-2019
10:02 PM
02-13-2019
10:02 PM
I had similar issue , I was facing below bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvb75834/?rfs=iqvred What is your IOS version. Try Upgrading your IOS Version, that will resolve the issue. Thanks, Haris *** Please rate helpful post and Mark Solution accepted if issue is resolved.
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Created by
HARIS_HUSSAIN
in IP Telephony and Phones
in IP Telephony and Phones
02-13-2019
09:58 PM
02-13-2019
09:58 PM
Try Reinstalling the CUCM using OVA templates other than 1000 User One.
** Do rate helpful post, press the star button below.
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Created by
HARIS_HUSSAIN
in IP Telephony and Phones
in IP Telephony and Phones
02-12-2019
10:14 PM
02-12-2019
10:14 PM
As a starter you can try below
1) Approach :1 :- Find out Packets sent and received on Phone
===> Here we will make a live test call see the Packet received and sent counters on IP Phone To isolate issue is between Which Subnet to Which Subnet
====> Once Call is active you can view Call Statistics in Phone by settings > Admin Settings >Status>Call Statistices on 7800 Model or Press ? button twice on 7900 Models
2) Check if required Ports are open in the path were you are facing issue i,e RTP Ports 16384 - 32767 UDP. Check the ACLs, Routing , Firewall Rules
3) Check if SIP/SCCP Inspection is disabled in firewall. Also check if path involved any NAT.
Thanks,
Haris
** Please rate and mark solution accepted if applicable.
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02-12-2019
10:06 PM
1) You need to create a separate SIP Profile for BOT and TCT.
Please rate helpful posts
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Created by
HARIS_HUSSAIN
in IP Telephony and Phones
in IP Telephony and Phones
02-12-2019
07:48 AM
02-12-2019
07:48 AM
You can Rate the Post if found helpful AND If issue is resolved you can mark accept as solution. Thanks, Haris
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Thursday
1) You need to check the individual DN from where you are parking the
call. Go to Call Routing>Direc...
Thursday
If call forwarding to Unity is only job of CTI Route Point the you can
replace it with DN.Say 2001 R...
Thursday
User cannot control CTI Route PointTry below1) Create a Dummy Phone and
assiciated DN with Dummy Pho...
Thursday
Below are the options1) You need to use Outbound dealer feature of UCCX
to dial out and play prereco...
Created by
HARIS_HUSSAIN
in IP Telephony and Phones
Thursday
Thursday
Can you past the running configuration here.It might be trying to ring
phone as per the hunt group l...
Thursday
1) To Play IVR and route call via DIalled extension you need to use the
Unity COnnection.So call flo...
Wednesday
Do You mean universal Device Template ? That cannot be exported. Why
Would you create separate Devic...
Created by
HARIS_HUSSAIN
in IP Telephony and Phones
Wednesday
Wednesday
1) Try to edit the PC Port disablement on the Device Page itself if it
works then try below2) Try Re...
Wednesday
See If this
Helpshttps://www.netcraftsmen.com/running-sql-queries-on-cucm-6x7x-using-axl-soap-toolki...
Wednesday
I believe you post is related to UCCE . Please move the Post to Relevant
section to get faster and m...
Wednesday
I had similar issue , I was facing below
bughttps://bst.cloudapps.cisco.com/bugsearch/bug/CSCvb75834...
Created by
HARIS_HUSSAIN
in IP Telephony and Phones
Wednesday
Wednesday
Try Reinstalling the CUCM using OVA templates other than 1000 User One.
** Do rate helpful post, pre...
Created by
HARIS_HUSSAIN
in IP Telephony and Phones
Tuesday
Tuesday
As a starter you can try below 1) Approach :1 :- Find out Packets sent
and received on Phone ===> He...
Public Statistics
| Date Registered | 01-27-2015 11:00 PM |
| Date Last Visited | 02-14-2019 06:59 AM |
| Total Messages Posted | 521 |
| Total Helpful Votes Received | 366 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 5 | |
| 25 | |
| 5 | |
| 15 | |
| 15 |
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Helpful Votes From
| User | Helpful Count |
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| 5 | |
| 5 | |
| 10 | |
| 5 | |
| 15 |
