I have register the PAK I received when I bought L-ASA5525-TAMC-3Y but in the .lic file there is just MALWARE and URL FILTERING feature licenses. Should also the PROTECTION feature license have been included in this .lic file?

Is there a way to find in UCCX 9.x logs or reports whether a call was disconnected by the caller or the agent?

We are running CUCM 7.1(3) and will migrate to CUCM 9.1. We used the Cisco License Count Utility and the report said we need 542 Enhanced Licenses + 499 Essential Licenses, but we just have 542 7911 phones with 542 user device profiles for Extension ...

I have to reinstall our ICM 5 SR13 SideA Server. This server holds Router, Logger, PG and CTIOS. After reinstallation PG´s JTAPIGW process do not come up (do not even open jtapigw window). No log is generated in ems (trace is on).I have already check...

I am having an issue with my 6513 caused by per-minute jobs process.DCASW01#sh proc cpu sorted CPU utilization for five seconds: 50%/13%; one minute: 29%; five minutes: 30%PID Runtime(ms)   Invoked      uSecs   5Sec   1Min   5Min TTY Process   38   3...