Can anyone help us in with this problem? We are stumped! Our Basic Architecture: We are using the 8851 Built in brdige (BiB) and cucm call recording and monitoring feature to fork audio to our recording server to be converted to text. The converted text is sent back to the endpoint via JTAPI. We are using an XML service app to display the text on the Cisco phone. The phone in question is an 8851 on CUCM 10.5. The Issue: In lab tests and many other customer sites, there is typically a 3-5 second delay from when the audio is sent from the 8851's BiB to when the text returns and is displayed on the Cisco phone via xml service app. At the customer's site we are seeing this delay up to 60 seconds. We can see in packet captures that our server and the network are not to blame. We see the text packets leave our server on time and heading for CUCM. We get a response from CUCM (we think saying that it received the text - not sure as the msg is cisco proprietary). 30-60 sec later, the text shows up on the 8851. Questions 1. Is there a setting in CUCM (or the cisco phone - 8851) that would buffer text sent to it, headed for an 8851, via JTAPI? 2. If there is no setting in CUCM (or the phone) that would cause CUCM to hold on to the text for 30-60 seconds prior to displaying it, what else could cause the delay? A taxed CTI Manager perhaps? We have been unable to reproduce this in our lab and it is happening at more than one customer location. The common theme in my opinion is the customers have 2 or more clusters of CUCM. Our lab environment is setup with a single CUCM. If you can solve this one, I would be most grateful! ... View more

We have done the following to an 8851 1. enabled its Built in Bridge (BiB) 2. configured it for automatic call recording enabled 3. setup a recording profile and configured the phone to use it 4. Setup recording media source to "phone preferred". 5. Setup a route pattern and SIP trunk to the recording device When I call the route pattern directly, the trunk is engaged a call is made to the recording device. However, when we make a call to the 8851 which should engage the route pattern and send a fork of the audio via BiB to the recording device, this never happens. My question: How can we test the BiB to make sure it is working in the phone? Is there anything else we should do to make the phone engage the route pattern automatically to send a fork of the audio to the recording device? ... View more

We developed an xml application for the cisco phone using our test call manager (version 10.5). This xml application uses jtapi to communicate with cucm. Some test users running version 9.x of cucm are getting the following error. Unable to create provider - protocol version not supported - current version E0000. compatible versions 0x00080000, 0x00080001, 0x00090000, 0x00090001.... Is the jtapi version we are using 10.x not backward compatible so that our application can support older versions of cucm? ... View more

We have developed an application that sends text to the cisco 8851 phone for display to the user. However, when the application is up displaying the text (call captions), the user is unable to use the dial pad for IVR access (i.e cannot send DTMF tones). We are able to recreate this by using the cisco jtapi test tool thus ruling our application out as being the culprit. See screenshot for sending of text. Here is a picture of what it looks like on the phone. It appears that when the xml text window is open, the dial pad on the phone is rendered useless for sending DTMF. My question is, are we missing something that would allow us to turn on the dial pad when the application is in focus? By the way, I asked this question in JTAPI forum and they sent me here. Thanks. Dustin ... View more

We are using the <CiscoIPPhoneText> object.  Is there a document available that will give us the font face and size of the text being displayed on every phone model? I need this specific information for phones with font sizes set to small, medium, large and huge. Does any document with data like this exist? Thanks. Dustin ... View more

When I try to load the JTAPI test tool, I get the following "17 more..." message at the bottom here. Anyone know how I can run the test tool? I have tried on my mac, on windows xp and below on ubuntu. I am using the following version of the jtapi test tool. 11 May 2014: Cisco JTAPI Test Tool for use with Cisco Unified Communications Manager 10.0(1) When I try to double click the CiscoJTAPITEST.jar file in windows, nothing happens. dustin@ubuntu:~/Desktop/jtapi-test-tool$ java -jar CiscoJTAPITest.jar Exception JTAPIFrame.loadLoginInfo: java.io.FileNotFoundException: login.ini (No such file or directory) Exception in thread "AWT-EventQueue-0" java.lang.NoClassDefFoundError: com/cisco/jtapi/extensions/CiscoJtapiVersion   at GUI.JTAPIFrame.initializeAboutFrame(JTAPIFrame.java:70)   at GUI.JTAPIFrame.<init>(JTAPIFrame.java:46)   at GUI.JTAPIFrame$12.run(JTAPIFrame.java:619)   at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)   at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:756)   at java.awt.EventQueue.access$500(EventQueue.java:97)   at java.awt.EventQueue$3.run(EventQueue.java:709)   at java.awt.EventQueue$3.run(EventQueue.java:703)   at java.security.AccessController.doPrivileged(Native Method)   at java.security.ProtectionDomain$1.doIntersectionPrivilege(ProtectionDomain.java:75)   at java.awt.EventQueue.dispatchEvent(EventQueue.java:726)   at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:201)   at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)   at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)   at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)   at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)   at java.awt.EventDispatchThread.run(EventDispatchThread.java:82) Caused by: java.lang.ClassNotFoundException: com.cisco.jtapi.extensions.CiscoJtapiVersion   at java.net.URLClassLoader.findClass(URLClassLoader.java:381)   at java.lang.ClassLoader.loadClass(ClassLoader.java:424)   at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:331)   at java.lang.ClassLoader.loadClass(ClassLoader.java:357)   ... 17 more I am running JRE 1.8. dustin@ubuntu:~/Desktop/jtapi-test-tool$ java -version java version "1.8.0_45" Java(TM) SE Runtime Environment (build 1.8.0_45-b14) Java HotSpot(TM) 64-Bit Server VM (build 25.45-b02, mixed mode) ... View more