Does anyone know how the 'stateStartTime' value is calculated in the FCRasStateLogToday database?

I have a situation where I am going to have a "war room" for a conversion. We are going to have shifts of people on the phones to handle any questions. Each user has particular skill levels for different skills. The problem I am faced with is that ...

I am going to be implementing an auto-attendant of sorts. The call center director wants to keep track of which menu options callers are choosing. I didn't find anything natively in CRS and was wondering what others do in this situation? I thought a...

Does anyone know of or have a application that would display stats about a particular CSQ as the idle screen on 7960's? I am looking to replace our company logo as the idle screen for the phones in our IT dept. I would like to display Calls in Queu...