Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I have a situation where I am going to have a "war room" for a conversion. We are going to have shifts of people on the phones to handle any questions. Each user has particular skill levels for different skills. The problem I am faced with is that ...
I am going to be implementing an auto-attendant of sorts. The call center director wants to keep track of which menu options callers are choosing. I didn't find anything natively in CRS and was wondering what others do in this situation? I thought a...
Does anyone know of or have a application that would display stats about a particular CSQ as the idle screen on 7960's? I am looking to replace our company logo as the idle screen for the phones in our IT dept. I would like to display Calls in Queu...
Thank your for the quick response. Unfortunatly I am a little lost. I think I understand the concept, but not the execution. Do you have a sample script, or something I could look at?Thank you.
I have the script pointing to a sub-directory of c:/program files/wfavvid\tomcat\webapps\ROOT called c:/program files/wfavvid\tomcat\webapps\ROOT \CSQ.Put the stats.jsp in that folder (or you can modify the AEF to point to wherever your script is).Ho...
Paddyxdoyle,I am intersted in your mrtg config for monitoring other parameters than bandwidth. Would you mind sending me an example of how you are using MRTG to monitor CPU, dialed in users, etc? I am thinking this might be a great free tool to mon...
