07-11-2005 01:27 PM - edited 03-13-2019 11:01 PM
I have a situation where I am going to have a "war room" for a conversion. We are going to have shifts of people on the phones to handle any questions. Each user has particular skill levels for different skills. The problem I am faced with is that users will not be at the same phone ext. everytime they are in the "war room" I need the agents to be able to log onto any pc (obviously I have that part figured out) but more importantly, I need them to login into CAD on that PC and have the phone ring that is on that desk. In other words, if they are assigned to a particular ext. when they log into CAD they can only put the ext. they are configured with, so the phone may ring on another desk than they are sitting.
07-11-2005 08:29 PM
Hi,
You can implement the Extension Mobility feature in Cisco CallManager.
For example, when user A occupies a desk and logs in to the phone, his directory number(s), services, speed dials, and other properties appear on that phone; but when user B uses the same desk at a different time, his information appears. The Extension Mobility feature dynamically configures a phone according to the current user.
Regards
Prasanth
07-18-2005 07:54 PM
I assume you are using CAD 4.6.2 or a previous version. Just so you are aware, CAD 6.0 will allow you to log an agent into any extension that is associated with PGUser.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide