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Attended Call Transfer issue

vbashin
Beginner
Beginner

We have an issue when trying to execute our virtual agent-driven attended transfer operation.

Please see the attached Word-file with the question.

 

With the CONSULT_CALL command sent to Finesse, we do NOT get any notifications on the original call dialog.

We are getting the ACTIVE notifications only for both participants  of the new, consult call dialog.  

15 Replies 15

Thanks Denise,

That's at customer site but I will try ...


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