Finesse System Reason Codes for Agent Logout

[vbashin]

We are working with our own Virtual Agent Console application utilizing the Cisco UCCX 11.6 sandbox lab

1) We are trying to logout the agent with some reason code (we are using ones specified in the Cisco Finesse Administration Console\Reasons - 22, 255, 32740, 32741, etc) -  none of that works . - The Finesse returns the NotFound response.

Please advise what might need to be configured/added in the Finesse so it started working?

Logout works OK with no reason code specified.

(also it works fine for NOTREADY with the reason code)

2) When trying to add some customer reason code - both for Not Ready and SignOut    - seems to be taking some huge amount of time or maybe just spinning the wheal - is that normal?

Thanks.

[dekwan]

Hi,

The API uses the reasonCodeId, that is different than the reason code number. I would suggest using the Get ReasonCode List API: https://developer.cisco.com/docs/finesse/#!userget-reason-code-list to get the list of reason code and look at the response.

What you need to use is the <uri> and not the reason code under <code>

For #2, it depends where you are located. Sometimes the network for the UCCX 11.6 lab can be a bit slow when located at different parts of the world.

Thanx,

Denise

[vbashin]

Hi Denisse - thank you for a rapid reply

I tried https://hq-uccx.abc.inc:8445/finesse/api/User/Agent003/ReasonCodes?category=LOGOUT

and getting no payload



Same for the NOT_READY request ....