Hello Vania, I apologize for any misunderstanding. When I mentioned "proactively researched," I meant that I searched for information and found the Learning & Certifications Centralized Support, which you have already contacted. The only suggestion I...

Hi Vania, I apologize for any inconvenience you may be experiencing. I would like to assist you with your questions, but unfortunately, I am not familiar with the required process or know a way to escalate it. Please note that I proactively researche...

Hello Sir, Thank you for contacting Cisco Smart Services. I have reviewed your statement and it looks that it is not directly related to the Smart Net Total Care topic. Please keep in mind that this community is specifically for topics related to it....

Hi Simon, Thank you for providing detailed information. I have tried recreating the hostname change using the commands below, and after rebooting the appliance, the hostname remains the same. Please open a CLI session, login as collectorlogin and the...

Hello Simon, Thank you for reaching out to Cisco. Could you please provide additional information regarding your statement? It would be helpful if you could include screenshots or logs so that we can review and share our thoughts on it. Best Regards,...