The question you posed is out of the scope of this section of the community which supports SNTC service and not SNTC Contracts, please engage with a Cisco sales representative for your questions https://www.cisco.com/c/en_uk/buy/contact-cisco-sales....
for now workaround is to set the correct time manually via linux commands connecting to collectorlogin and then # su root to get to root ( you may be able to do it on the prompt of collectorlogin user )
example :
# timedatectl set-time 'YYYY-MM-DD ...
Those details were supposed to be sent in a private message.. Please go ahead and edit and remove all the specific data I got the information and you should be able to login now. I will pass the information to the other assistant that requested the i...