It seems that an upload is now on portal after the collection and upload please confirm with customer and please mark the post as resolved if possible
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To confirm.... was the success with Firefox? for uploads a discovery, collection with new certificate must be performed and of course it must have access to the back end portal addresses. Also "having issues" is vague please provide error message or problem being observed.
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The CP defaulted to SNTC should be the minimum for data-set for inventory. That is one of the reason it is locked. With that said you can get by without collecting the CLI, . which is used for contract correlation but not using the CLI default commands can give you false positives
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They are different authentication and the password from the GUI is not the same as CLI. even though you may or may not have assigned the same
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Unfortunately there is not an official way from CLI to recover or reset passwords without those security elements and likely a redeployment will be necessary. Please send me END customer name in a private message
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SNTC CSPC only does not remote integrate with any NMS systems.. When you have a SNTC only collector it as an appliance must own the collection processes to the devices from customer network
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Hello , TAC support for the collector and Portal are not entitled via Serial Numbers. To open a case with TAC you would need a Service support contract as one of the following service contracts types: TSAB, TSAS, TSAG, TSAP, AMSP, AMSS, AMST, FTSS, SPADV, CSAS, or NLS1 contract
Can you Privately send me the inventory and company and appliance ID of the collector in question
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Well it is telling you what the problems are were you able to fix them? Based on how you are missing workflows , you likely will greatly benefit by going to the CSPC guide starting on Chapter 3.
https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-User-Guide.pdf
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a priori I would say you only can see this if there was an upload to the portal already taken place. can you private message me company name and cco.
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