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- About adias
04-18-2019
adias
Member since
05-22-2007
Cisco Employee
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-03-2019
06:46 AM
04-03-2019
06:46 AM
Good to know I will open a bug for either accepting the character or given a warning if any. Thank you for your patience
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-02-2019
02:10 PM
04-02-2019
02:10 PM
I have add the devices on my demo box and was able to delete it using this method on 2.8.1.2 on firefox. first try to rename your file to not have a special character and let me know you have the same result. if not what is the browser are you using? Please try an alternative browser and let me know. One more question it seems you are trying not manage non-cisco devices correct? have you deselected non Cisco devices as an option for discovery ?
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-02-2019
03:59 AM
04-02-2019
03:59 AM
Can you please send me in private message the txt file of the devices
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-29-2019
09:12 AM
03-29-2019
09:12 AM
There is no official password reset or recovery other than that provided in the GUI with the security questions. Unfortunately it seems re-deploy VM is the alternative
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-28-2019
11:44 AM
03-28-2019
11:44 AM
So it seems that perhaps they are using the admin CLI password on GUI and expecting to work there. rWell the admin User and password from the GUI is not the same authentication as the CLI admin GUI.. with that said they need to know what is the credentials for GUI to login or use their recovery questions to recover the password
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-26-2019
08:37 PM
03-26-2019
08:37 PM
I have issued a sync on the database please try now
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-06-2019
05:36 PM
03-06-2019
05:36 PM
Are you able to ping or ssh to the Box? on the console are you able to connect with the CLI user admin? Is this a VMware deployment, if so why you opt for the ISO instead of he ova?
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-24-2019
11:25 AM
02-24-2019
11:25 AM
For versions 2.7 and above use the following document
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-21-2019
02:45 PM
02-21-2019
02:45 PM
It seems that an upload is now on portal after the collection and upload please confirm with customer and please mark the post as resolved if possible
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-21-2019
02:06 PM
02-21-2019
02:06 PM
ask him/her to do a collection prior to run an upload
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-21-2019
01:58 PM
02-21-2019
01:58 PM
To confirm.... was the success with Firefox? for uploads a discovery, collection with new certificate must be performed and of course it must have access to the back end portal addresses. Also "having issues" is vague please provide error message or problem being observed.
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-21-2019
01:42 PM
02-21-2019
01:42 PM
have you confirmed he/she used firefox as the browser, and it may take up to min?
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-21-2019
08:14 AM
02-21-2019
08:14 AM
Please ask him to do it on firefox browser
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-19-2019
10:09 AM
02-19-2019
10:09 AM
The CP defaulted to SNTC should be the minimum for data-set for inventory. That is one of the reason it is locked. With that said you can get by without collecting the CLI, . which is used for contract correlation but not using the CLI default commands can give you false positives
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-19-2019
03:29 AM
02-19-2019
03:29 AM
you can only reset using the security questions on the GUi itself
... View more
2 weeks ago
Good to know I will open a bug for either accepting the character or
given a warning if any. Thank y...
3 weeks ago
I have add the devices on my demo box and was able to delete it using
this method on 2.8.1.2 on fire...
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
3 weeks ago
3 weeks ago
There is no official password reset or recovery other than that provided
in the GUI with the securit...
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
3 weeks ago
3 weeks ago
So it seems that perhaps they are using the admin CLI password on GUI
and expecting to work there. r...
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
3 weeks ago
3 weeks ago
I have issued a sync on the database please try now
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
03-06-2019 05:36 PM
03-06-2019 05:36 PM
Are you able to ping or ssh to the Box? on the console are you able to
connect with the CLI user adm...
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
02-24-2019 11:25 AM
02-24-2019 11:25 AM
For versions 2.7 and above use the following document
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
02-21-2019 02:45 PM
02-21-2019 02:45 PM
It seems that an upload is now on portal after the collection and upload
please confirm with custome...
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
02-21-2019 02:06 PM
02-21-2019 02:06 PM
ask him/her to do a collection prior to run an upload
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
02-21-2019 01:58 PM
02-21-2019 01:58 PM
To confirm.... was the success with Firefox? for uploads a discovery,
collection with new certificat...
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
02-21-2019 01:42 PM
02-21-2019 01:42 PM
have you confirmed he/she used firefox as the browser, and it may take
up to min?
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
02-21-2019 08:14 AM
02-21-2019 08:14 AM
Please ask him to do it on firefox browser
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
02-19-2019 10:09 AM
02-19-2019 10:09 AM
The CP defaulted to SNTC should be the minimum for data-set for
inventory. That is one of the reason...
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
02-19-2019 03:29 AM
02-19-2019 03:29 AM
you can only reset using the security questions on the GUi itself
Public Statistics
| Date Registered | 05-22-2007 12:15 PM |
| Date Last Visited | 04-18-2019 10:40 AM |
| Total Messages Posted | 134 |
| Total Helpful Votes Received | 45 |
Helpful Votes From
