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- About adias
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adias
Member since
05-22-2007
Cisco Employee
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-21-2019
02:45 PM
02-21-2019
02:45 PM
It seems that an upload is now on portal after the collection and upload please confirm with customer and please mark the post as resolved if possible
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-21-2019
02:06 PM
02-21-2019
02:06 PM
ask him/her to do a collection prior to run an upload
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-21-2019
01:58 PM
02-21-2019
01:58 PM
To confirm.... was the success with Firefox? for uploads a discovery, collection with new certificate must be performed and of course it must have access to the back end portal addresses. Also "having issues" is vague please provide error message or problem being observed.
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-21-2019
01:42 PM
02-21-2019
01:42 PM
have you confirmed he/she used firefox as the browser, and it may take up to min?
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-21-2019
08:14 AM
02-21-2019
08:14 AM
Please ask him to do it on firefox browser
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-19-2019
10:09 AM
02-19-2019
10:09 AM
The CP defaulted to SNTC should be the minimum for data-set for inventory. That is one of the reason it is locked. With that said you can get by without collecting the CLI, . which is used for contract correlation but not using the CLI default commands can give you false positives
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-19-2019
03:29 AM
02-19-2019
03:29 AM
you can only reset using the security questions on the GUi itself
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-19-2019
02:28 AM
02-19-2019
02:28 AM
They are different authentication and the password from the GUI is not the same as CLI. even though you may or may not have assigned the same
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-13-2019
10:48 AM
02-13-2019
10:48 AM
Unfortunately there is not an official way from CLI to recover or reset passwords without those security elements and likely a redeployment will be necessary. Please send me END customer name in a private message
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-12-2019
09:48 AM
02-12-2019
09:48 AM
please clarify what is broken you get an error message can you Please share a screenshot?
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-11-2019
08:00 PM
02-11-2019
08:00 PM
SNTC CSPC only does not remote integrate with any NMS systems.. When you have a SNTC only collector it as an appliance must own the collection processes to the devices from customer network
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-10-2019
11:06 AM
02-10-2019
11:06 AM
what error and how you reverted back?
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-08-2019
08:39 AM
02-08-2019
08:39 AM
Hello , TAC support for the collector and Portal are not entitled via Serial Numbers. To open a case with TAC you would need a Service support contract as one of the following service contracts types: TSAB, TSAS, TSAG, TSAP, AMSP, AMSS, AMST, FTSS, SPADV, CSAS, or NLS1 contract
Can you Privately send me the inventory and company and appliance ID of the collector in question
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-06-2019
08:39 AM
02-06-2019
08:39 AM
Well it is telling you what the problems are were you able to fix them? Based on how you are missing workflows , you likely will greatly benefit by going to the CSPC guide starting on Chapter 3.
https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-User-Guide.pdf
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-05-2019
08:24 AM
02-05-2019
08:24 AM
a priori I would say you only can see this if there was an upload to the portal already taken place. can you private message me company name and cco.
... View more
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
4 hours ago
4 hours ago
It seems that an upload is now on portal after the collection and upload
please confirm with custome...
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
5 hours ago
5 hours ago
ask him/her to do a collection prior to run an upload
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
5 hours ago
5 hours ago
To confirm.... was the success with Firefox? for uploads a discovery,
collection with new certificat...
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
5 hours ago
5 hours ago
have you confirmed he/she used firefox as the browser, and it may take
up to min?
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
10 hours ago
10 hours ago
Please ask him to do it on firefox browser
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
Tuesday
Tuesday
The CP defaulted to SNTC should be the minimum for data-set for
inventory. That is one of the reason...
Tuesday
They are different authentication and the password from the GUI is not
the same as CLI. even though ...
a week ago
Unfortunately there is not an official way from CLI to recover or reset
passwords without those secu...
a week ago
please clarify what is broken you get an error message can you Please
share a screenshot?
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
a week ago
a week ago
SNTC CSPC only does not remote integrate with any NMS systems.. When you
have a SNTC only collector ...
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
2 weeks ago
2 weeks ago
what error and how you reverted back?
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
2 weeks ago
2 weeks ago
Hello , TAC support for the collector and Portal are not entitled via
Serial Numbers. To open a case...
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
2 weeks ago
2 weeks ago
Well it is telling you what the problems are were you able to fix them?
Based on how you are missing...
Created by
adias
in Smart Net Total Care Portal and Collector Discussions
2 weeks ago
2 weeks ago
a priori I would say you only can see this if there was an upload to the
portal already taken place....
Public Statistics
| Date Registered | 05-22-2007 12:15 PM |
| Date Last Visited | 02-21-2019 01:41 PM |
| Total Messages Posted | 126 |
| Total Helpful Votes Received | 30 |
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 10 | |
| 5 | |
| 5 | |
| 5 |
