Hi,  Just gone through this forum, can any one help me how we can archive it. I would like to do the same for my client, any suggestions or improved will be more appreciated  https://community.cisco.com/t5/contact-center/report-on-abandoned-after-ccb...

  Hello, I am encountering an issue in my UCCE setup where I am unable to edit or delete existing ECC variables. I receive an error indicating that I am out of memory and therefore unable to modify or remove variables. If anyone has experience with t...

Hello,  Recently I noticed that we see huge number of calls are getting as Abandoned. As per customer observation they are saying because of CCB calls are getting abandoned.Is there any why how to find which call is abandoned , is this because of cou...

Hello,  Do any one know where we can create/ modify the variables like Talkingout , TalkingIn. I am working on below formula but its not allowing me to save since I dont have the variable name TalkingOut. Below is the screen shot what I am taking abo...