Hello All,  I am trying to make CCB call for internal calls. But calls are failing at callback entry application with below error. CallbackEntry,04/05/2024 12:27:40.868,Validate_01,custom,Callback_Validate,ELEMENT_ENTRYCallbackEntry,04/05/2024 12:27:...

Hello,   I have a few question regarding CUIC report.  I have two types of reports, one is normal skill group and another one is enterprise skill group. When I compare these two reports I could see abandoned count for these two reports are not same. ...

Hello , I want to display a real time data on supervisor desktop. Can I use CUIC live data and also have to change the color based on threshold level. for example if threshold level reaches 10 sec, color coding on particular skill should get change. ...