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Team, We are getting below error from CVP logs. Can anyone help on this.
SERVER ERROR: An error occurred while trying to log a different error encountered while attempting to log an event. A listing of the original error follows this one in the err...
Hi, While testing with default Cisco GDF element I am getting below error message from VVB log.
WFDTMFDialogServicesAdapterImpl: Entered streamFinishedPlaying()Line 38492: 14463680: Feb 27 13:28:42.257 PST %MIVR-SS_VB-7-UNK:[CALLID=85A492B2F48811E...
Hello Everyone,
Can anyone help me to better understand or assist with the integration between the Cisco API and Google Dialogflow (GDF).
We are creating an connection between cisco and GDF for Speech.
Thanks
Fazil Chida
Hi,
Just gone through this forum, can any one help me how we can archive it. I would like to do the same for my client, any suggestions or improved will be more appreciated
https://community.cisco.com/t5/contact-center/report-on-abandoned-after-ccb...
Hello,
Currently I am working on Post Call Survey, I have configure two DNs. #1DN call coming from main script and #2 is for hitting the post call survey script.
As per configuration I see call is routing to post call survey application, but in RCD...
Speech with Google ES.
Google ES will process speech input, convert it into text, and determine the intent. The identified intent will then be sent back to Cisco. Based on the received intent, Cisco will proceed with the corresponding flow.
Hello , pls follow below
you must setuser.microapp.isPostCallSurvey to "n" before the first Send to VRU node.And then set it to "y" for those calls that SHOULD go to post callsurvey (just prior to queueing).It has to be done this way (set it to "n...
Hi @bill.king1 / @janinegraves This worked, thanks. I am passing below variables before PQ node and once agent attends the call and disconnect the call is getting passed to Survey script.
Is this the correct way or you have any suggestions. Thanks...
I have set the script, call is hitting to PCS Application only for those caller who PCS is enable as Y. But After the call is release from CVP application , again its hitting the PCS script. Why this is happening ?Why call is not getting released.
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