About touma.kayal

touma.kayal · 04-24-2024

Hello Everyone, one of my clients currently have a CUCM cluster with 1 publisher and 6 subscribers, this cluster is running version 11.5.1 SU2. i am planning a refresh upgrade to version 14 using PCD. but before this upgrade, i am planning a minor up...

touma.kayal · 01-29-2024

Dears, I have configured a new sandbox for Webex calling, and i have enabled LGW on my Local ISR 4k (4321) router. the router shows as online on the control hub, and i am as well able to make inbound calls from ITSP to the Webex calling extension but...

touma.kayal · 02-04-2022

Dears, i have a CUCM cluster running version 10.5.2.12901 and i want to upgrade on a new host with different Hostname and IP address, so i went through the procedure in cisco documents:Installation Guide for Cisco Unified Communications Manager and t...

touma.kayal · 12-17-2021

Dears, I am writing a JAVA class for my CVP VXML server. this JAVA class will have to send an SMS toward an SMS gateway. the Call toward this SMS gateway is a REST call. if the message content is in English, the API call works fine and the SMS gatewa...

touma.kayal · 03-18-2021

Dear Team, I want to configure the Whisper coaching feature in a Finesse Gadget. and as far as I know, this feature is not based on REST APIs, and you need to write application for whisper i.e. web service. Appreciate if someone can guide me through ...

touma.kayal · 04-26-2024

Hello Fazil, In the CCB scripts that you implement in script editor, there is node called "Set Queue Defaults element" where you can find a field called calling party number . This filed represents the number that is going to be sent to the PSTN.

touma.kayal · 04-24-2024

Hello Roger, In my current setup, none of the phones or SIP trunks are utilizing a secure profile; they are all configured with non-secure profiles. According to my understanding, when transitioning from mixed mode to non-secure mode, the CUCM and IT...

touma.kayal · 04-24-2024

than you @Nithin Eluvathingal and @Roger Kallberg for your valuable feedback and i will definitely renew the expired certificate. But before i proceed with the renewal, the client wanna switch his cluster from mixed-mode to non-secure mode. can we do...

touma.kayal · 04-24-2024

Would it work if we 1st do a minor upgrade to SU6, then regenerate the expired certificates ?? I did it couple of times before and it worked.

touma.kayal · 03-20-2024

Hello Janine, I have a question regarding that topic: one of my clients already have a context file with successful connection to SQL server 2016. now he wanna add a new connection to another SQL 2000 database. I tried to add the resource into the co...

Member Since	‎03-03-2010 10:17 PM
Date Last Visited	‎11-30-2025 11:52 PM
Posts	115
Total Helpful Votes Received	56

User Statistics

User Activity

CUCM 11.5.1 SU2 upgrade

Cisco Webex calling LGW - outbound calls failing

CUCM 14 installation with Data import is failing

cisco VXML REST call to SMS gateway with Arabic content

Whisper Coaching

Re: UCCE courtesy callback - Calling number prefix

Re: CUCM 11.5.1 SU2 upgrade

Re: CUCM 11.5.1 SU2 upgrade

Re: CUCM 11.5.1 SU2 upgrade

Re: Need to know what files should be updated with JNDI and DB connect