Integration Cisco API with Google Dialog Flow

[fazil.chida]

Hello Everyone, 

Can anyone help me to better understand or assist with the integration between the Cisco API and Google Dialogflow (GDF). 

We are creating an connection between cisco and GDF for Speech.

Thanks

Fazil Chida 

[bill.king1]

What exactly are you looking to do? Speech as far as TTS? ASR? Google CX or ES? And with UCCE 12.6?

[fazil.chida]

Speech with Google ES.

Google ES will process speech input, convert it into text, and determine the intent. The identified intent will then be sent back to Cisco. Based on the received intent, Cisco will proceed with the corresponding flow.

[bill.king1]

So have you reviewed this Cisco configuration example/technote? https://www.cisco.com/c/en/us/support/docs/contact-center/unified-customer-voice-portal/215527-configure-cvp-customer-virtual-assistant.html 

[fazil.chida]

This looks like PCCE, can we get the same for UCCE. like how we can initiated the connection from Cisco to Google.

[bill.king1]

Did you look at the document? It has steps for both in some of the areas, like when it says "On PCCE , Open the CCE Admin / Single Plane of Glass (SPOG) interface. if your depyment [sic] is on UCCE, do these steps on the NOAMP server."