Hey there, I'm working with the Finesse desktop API to build a web app that connects with Finesse. When it comes to handling consultation calls, I really need to get my hands on some key information from the original call, like the call ID and ANI/DN...

Hello,I was trying to transfer an outbound call to another agent. Let's say agent 1082 to 1080 and the dialledNumber is 91A (A represents a 10-digit number). However, in our code (which used to be working) as well as Postman it dot not work. This is ...

Hello, We are using Finesse REST API for our Contact Center solution. What we need to do is to attach a call data for outbound calls. First we make an outbound call. Upon receiving the call data (including the dialog), we update use UPDATE_CALL_DATA ...