Finesse - Receive original call data on consultation leg

[amansouri]

Hey there,

I'm working with the Finesse desktop API to build a web app that connects with Finesse. When it comes to handling consultation calls, I really need to get my hands on some key information from the original call, like the call ID and ANI/DNIS.

Here's an example to help explain:

Imagine Agent 1 (extension 1080) taking an incoming call from a customer with the number 8885551111. Then, Agent 1 makes a consultation call to Agent 2 (extension 1082). When Agent 2 takes over the call, I need to know the customer's number and the original call ID. This info is crucial for us to link the consultation call with the transferred call.

I need this for both UCCX and UCCE.

If you know of another way to make this happen, I'm all ears!

Thanks,

[Isabella54]

Hi,

I'm developing a web app using the Finesse desktop API and need to access essential call information, like call ID and ANI/DNIS, during consultation calls. This data is crucial for linking consultation calls to transferred calls. I'm looking for solutions for both UCCX and UCCE.

Any insights are greatly appreciated!

Thanks.

[dhiarumu]

Hi,

All call related information are available in Dialog APIs
https://developer.cisco.com/docs/finesse/#!dialog-apis

Thanks