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I am having a hard time understanding how to (or even if it is possible to) put CUIC historical reports (specifically historical reports, not live data reports) into a Finesse gadget in UCCX. I am using UCCX 12.5.1.The documentation seems to indicate...
I am running CUCM 11.5.1.18900-97 and I am regularly finding reports of the log partition low water mark being exceeded.I know this isn't a critical issue and when it happens I generally set the water marks down and let it purge. However, even when I...
I am doubtful this is possible, but I will ask based on a request from users.Is there a way that agents can dynamically (i.e. on their own, without admin involvement) choose what queue to take calls from (i.e. log in to or go ready in) when assigned ...
Hi,I am confused. I have a SX20 Codec connected to a 3750 switch. The port that it is connected to has the "mls qos trust dscp" command configured on it. When I run the "show mls qos interface <interface number>" command, I get the response that the ...
I have read and tried these; live gadgets work fine but when I try to use HistoricalGadget.jsp, I get this error: JSP format for gadgets is not supported. To use the XML gadget format, run the CLI "utils finesse layout updateCuicGadgetUrl" on the Fin...
So I was dealing with this again today after it hit the watermark again--apparently from the date of the initial post less than a month later.This time I tried manually purging the CDRs. I purged all the CDR databases from CAR to prune about half of ...
I ran in to these same symptoms and have been fighting it for a while. I have not ultimately found a solution but I found the following workaround which allowed me to get my greetings uploaded until a better solution can be found. I am posting it her...
I ran in to these same symptoms and have been fighting it for a while. I have not ultimately found a solution but I found the following workaround which allowed me to get my greetings uploaded until a better solution can be found. I am posting it her...
