I am having a hard time understanding how to (or even if it is possible to) put CUIC historical reports (specifically historical reports, not live data reports) into a Finesse gadget in UCCX. I am using UCCX 12.5.1.The documentation seems to indicate...

I am running CUCM 11.5.1.18900-97 and I am regularly finding reports of the log partition low water mark being exceeded.I know this isn't a critical issue and when it happens I generally set the water marks down and let it purge. However, even when I...

I am doubtful this is possible, but I will ask based on a request from users.Is there a way that agents can dynamically (i.e. on their own, without admin involvement) choose what queue to take calls from (i.e. log in to or go ready in) when assigned ...

Hi,I am confused. I have a SX20 Codec connected to a 3750 switch. The port that it is connected to has the "mls qos trust dscp" command configured on it. When I run the "show mls qos interface <interface number>" command, I get the response that the ...