Hi, some of our users complain about the DND Feature Activation on the softphones.They don't know how it was activated, and don't know how to deactivate it. To set the status in Cisco Jabber (DND) and remove it does not help. They have to open a tick...
Hi All,there is a quite anoying thing, leading to a bunch of tickets in our site.Szenario:New Agents are automatically thrown in the Default Team. -> okIf they log into Finesse these agents are showing up in all other already existing Teams. -> nok T...
Hi all,
we have UCCX10.6 and are migrating to finesse.
Agents complain that it is hard to see the own status.
My idea is to show the status of the logged in agent in a CUIC live data report, with a bold green bar for ready, with a bold red bar fo...
Hi All,hope you can help clear things.We have a UCCX HA Cluster with 400 licensed Agents. UCCX8.5 SR3In the SRND there is the limit for 42 Supervisors and I don't find answers to the following questions.a.) What happens if more than 42 Supervisor con...
Had it after switch version on the Sub. I guess my fault was doing the switch version while not all services on the Pub were IN SERVICE, but I am not sure. For me a restart of the Pub has resolved the issue.
Hi All, just want to add here my findings after upgrading from 12.5 SU1 to 12.5 SU2ES4. This involves a switch version.The Default Supervisor Realtime Reports and Agent Realtime Reports are missing the permission to be viewed by supervisors. After ad...
Thanks for your suggestions, no it is just a agent, and I looked up if there are any special permissions on the UCCXTeamNames Value List, but there were none.ButThe issue is solved now.Steps to resolve it:Reconfigure the agent to a test team-> still ...
Hi, I am not sure if it is a finesse issue, but hey I found this event and I give it a try.Just one of my agents is seeing the old team members and the new team members in the Team Summary Report Tab in Finesse.It is like a summary of the old and the...
