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Hello Community,since some weeks i'am working with Microsoft PowerBI for different Reports, the last days i saw there is also a Informix Connector.So i tried to get from the PowerBI to the CUIC DB to have all the information as a easy use Report.
Bu...
Hello all,we're using the Social Miner for Chat since some days in Version 10.6.Unfortunately our Agents will not get any notification or toaster when a customer request a Chat.In case we don't want to miss a Chat the Agent also need to always keep a...
Hello all,some of our agents have the issue, when they have a outgoing call from their phone (not Finesse), that the Finesse window Pop up at the front.
This will be ok when someone calling the Hotline, but not when having a outgoing call.
They're us...
Hi all,
i heared there is a way with Firefox to bring the Agent a Popup with some informations e.g. call Var.when a call arrives and Firefox is at the background.
Anyone have a idea how to do this?
Best regardsMichael
Hi all,
i'am wondering if there is any way of using the Jabber presence status into Finesse?When i'am away for 15min. Jabber will switch the status to "Away", but in Finesse i'am still ready.The Agents have to maintain two States, even both are from ...
Hello Raulito,do you know what should be different in Version 11.5?Will the sound be louder or did you have a chance to replace it with any other Sound?Maybe a whole different notification typ?Best regardsMichael
Hello Denise,we're also having this issue but our Agents using only Jabber.Do you have any idea what could be the reason for this message?The Agent also will get disconnected to the Finesse Server during this time.Best regardsMichael
Hi Oleksii,i had a look at the link you posted, but to me honest i don't get it how to subscribe on the uccx.api.agent...to get a notification when a new Chat arrives.Can you may support me?Best regardsMichael
Hello Nagendra,i just checked yesterday with the Finesse Chat Sound Alert, i think the sound to unimpressive to get noticed by the Agent.That's why i'am asking if there is a way to change the soundfile with an more thrilling one.Maybe it is possible ...
