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- About michael.manea1
10-09-2017
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Member since
01-26-2016
42
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Created by
michael.manea1
in Contact Center
in Contact Center
01-30-2017
09:15 AM
01-30-2017
09:15 AM
Hello Raulito, do you know what should be different in Version 11.5? Will the sound be louder or did you have a chance to replace it with any other Sound? Maybe a whole different notification typ? Best regards Michael
... View more
Created by
michael.manea1
in Contact Center
in Contact Center
01-27-2017
06:43 AM
01-27-2017
06:43 AM
Hello Denise, we're also having this issue but our Agents using only Jabber. Do you have any idea what could be the reason for this message? The Agent also will get disconnected to the Finesse Server during this time. Best regards Michael
... View more
Created by
michael.manea1
in Collaboration Blogs
in Collaboration Blogs
11-04-2016
06:43 AM
11-04-2016
06:43 AM
But how i can use Jabber instead of Spark? Can you maybe give me some more details? pm me
... View more
11-04-2016
06:30 AM
Hi Oleksii, i had a look at the link you posted, but to me honest i don't get it how to subscribe on the uccx.api.agent... to get a notification when a new Chat arrives. Can you may support me? Best regards Michael
... View more
Created by
michael.manea1
in Contact Center
in Contact Center
11-04-2016
01:00 AM
11-04-2016
01:00 AM
Hello Nagendra, i just checked yesterday with the Finesse Chat Sound Alert, i think the sound to unimpressive to get noticed by the Agent. That's why i'am asking if there is a way to change the soundfile with an more thrilling one. Maybe it is possible to replace the audiofile on the server? Thanks! Best regards Michael
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Created by
michael.manea1
in Contact Center
in Contact Center
11-03-2016
09:29 AM
11-03-2016
09:29 AM
Hello Nagendra, thank for your feedback, we're already planing an update to the newest UCCX version but cause we have an 24/7 Hotline it needs a lot of planing and fallback plans. I didn't know that there is a sound when a chat request will played. Is there a way to change this audiofile to have a more noticeable sound? Best regards Michael
... View more
Created by
michael.manea1
in Contact Center
in Contact Center
10-31-2016
05:07 AM
10-31-2016
05:07 AM
Someone any idea?
... View more
10-28-2016
06:37 AM
Hi Oleksii, how do i do that? Subscribe on uccx.api.agent ....? Sorry if this is a easy question.
... View more
Created by
michael.manea1
in Collaboration Blogs
in Collaboration Blogs
10-28-2016
04:10 AM
10-28-2016
04:10 AM
Is there also a way to use Cisco Jabber for communication between Agent -> Supervisior?
... View more
10-27-2016
10:55 AM
Hello all, we're using the Social Miner for Chat since some days in Version 10.6. Unfortunately our Agents will not get any notification or toaster when a customer request a Chat. In case we don't want to miss a Chat the Agent also need to always keep a eye on the browser and hit the "accept" button in the Finesse Window. I heard that this will be fixed in Version 11 with a toaster. Is there any workaround e.g. with a Gadge or JavaScript to get this function into 10.6? Best regards Michael
... View more
Labels:
10-27-2016
10:44 AM
Deepak, thanks for your feedback and the link. Currently we're not able to update to 11.5 because it's a hugh step and we have a lot of Agents at a 24/7 Hotline. So it need to be planed very careful. Do you really think there is no chance to use and Java Script with any XML to get an similar notification?
... View more
03-07-2016
11:37 PM
Deepak,
our users told me, when they calling someone from their Jabber, not via Finesse, they will get the Finesse Browserwindow into the front.
But not all of them, just some. Might it be a browsersetting or is this something on their phone configuration on the CM?
Best regards Michael
... View more
03-04-2016
12:36 AM
Hi Deepak mehta,
have a look here maybe that's what you searching for:
https://supportforums.cisco.com/discussion/12030351/uccx-902-post-call-customer-satisfaction-Survey
Best regards Michael
... View more
03-04-2016
12:09 AM
Hello all, some of our agents have the issue, when they have a outgoing call from their phone (not Finesse), that the Finesse window Pop up at the front.
This will be ok when someone calling the Hotline, but not when having a outgoing call.
They're using Internet Explorer ver. 11
Any Idea? Best regards Michael
... View more
Labels:
03-03-2016
11:59 PM
Hello karpoff2000,
do you maybe have a chance to share this script example with us?
Best regarads Michael
... View more
Created by
michael.manea1
in Unified Communications Infrastructure
06-26-2017
06-26-2017
Hello Community,since some weeks i'am working with Microsoft PowerBI for
different Reports, the last...
01-30-2017
Hello Raulito,do you know what should be different in Version 11.5?Will
the sound be louder or did y...
Created by
michael.manea1
in Contact Center
01-27-2017
01-27-2017
Hello Denise,we're also having this issue but our Agents using only
Jabber.Do you have any idea what...
Created by
michael.manea1
in Collaboration Blogs
11-04-2016
11-04-2016
But how i can use Jabber instead of Spark?Can you maybe give me some
more details? pm me
11-04-2016
Hi Oleksii,i had a look at the link you posted, but to me honest i don't
get it how to subscribe on ...
11-04-2016
Hello Nagendra,i just checked yesterday with the Finesse Chat Sound
Alert, i think the sound to unim...
11-03-2016
Hello Nagendra,thank for your feedback, we're already planing an update
to the newest UCCX version b...
10-28-2016
Hi Oleksii, how do i do that? Subscribe on uccx.api.agent ....?Sorry if
this is a easy question.
Created by
michael.manea1
in Collaboration Blogs
10-28-2016
10-28-2016
Is there also a way to use Cisco Jabber for communication between Agent
-> Supervisior?
10-27-2016
Hello all,we're using the Social Miner for Chat since some days in
Version 10.6.Unfortunately our Ag...
10-27-2016
Deepak, thanks for your feedback and the link.Currently we're not able
to update to 11.5 because it'...
03-07-2016
Deepak, our users told me, when they calling someone from their Jabber,
not via Finesse, they willge...
03-04-2016
Hi Deepak mehta, have a look here maybe that's what you searching for:
https://supportforums.cisco.c...
Public Statistics
| Date Registered | 01-26-2016 09:02 AM |
| Date Last Visited | 10-09-2017 12:41 PM |
| Total Messages Posted | 42 |
