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gtechfred01
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Level 1
Member since ‎09-19-2006
‎05-03-2023
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  • 26 Posts
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Dynamic Agent Reskilling Website Timeout

02-25-2009
Hey all, We are on IPCC Enterprise 7.1.3 and use Dynamic Agent Reskilling Website running off of an HDS. My question is can the website session timeout be updated? I have found the uiroot folders on the HDS @ C:\icm\tomcat\webapps\uiroot\WEB-INF and ...

Playing back a date with CVP minus the year

09-04-2008
I am trying to use the system PD,Date and play back a date with ICM Scripting and CVP. It is working fine, but my customer wants it to play without the year. For example today its playing "September forth two thousand eight". Customer would like "Sep...

IPCC Enterprise 7.1 - automatic reskilling?

09-18-2007
Has anyone found a way to automate agent reskilling? For example, say a group of agents have skills 1,2, and 3 and during the day misc additional skills are added to individual profiles within the group. Is there a way to run a script that would retu...

Change Not Ready code without going back into Ready?

08-01-2007
I am trying to figure out if there is a way to change from one Not Ready Code to another without going into a Ready state. We are on IPCC 7.1 using the Cisco CTI Toolkit 7.0.0. Auto-answer enabled and Wrapup time set to 20 seconds. Here is an example...

Cisco Agent Desktop Automatic Not Ready

09-19-2006
I am trying to figure out how to add a 5 second automatic Not Ready or Wrapup timer after Inbound ACD calls complete into an IPCC 7.0 environment. We are using the CTI Toolkit Agent Desktop 7.0; NOT CAD. Currently I have agents setup to automatically...
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Member Since ‎09-19-2006 07:52 AM
Date Last Visited ‎05-03-2023 04:10 PM
Posts 26
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