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Hey all, We are on IPCC Enterprise 7.1.3 and use Dynamic Agent Reskilling Website running off of an HDS. My question is can the website session timeout be updated? I have found the uiroot folders on the HDS @ C:\icm\tomcat\webapps\uiroot\WEB-INF and ...
I am trying to use the system PD,Date and play back a date with ICM Scripting and CVP. It is working fine, but my customer wants it to play without the year. For example today its playing "September forth two thousand eight". Customer would like "Sep...
Has anyone found a way to automate agent reskilling? For example, say a group of agents have skills 1,2, and 3 and during the day misc additional skills are added to individual profiles within the group. Is there a way to run a script that would retu...
I am trying to figure out if there is a way to change from one Not Ready Code to another without going into a Ready state. We are on IPCC 7.1 using the Cisco CTI Toolkit 7.0.0. Auto-answer enabled and Wrapup time set to 20 seconds. Here is an example...
I am trying to figure out how to add a 5 second automatic Not Ready or Wrapup timer after Inbound ACD calls complete into an IPCC 7.0 environment. We are using the CTI Toolkit Agent Desktop 7.0; NOT CAD. Currently I have agents setup to automatically...
gorourke,This is the only thing that would work for me, to compound this if SSO enabled, you have to break SSO to add custom folders to drop reports into from what I can tell. Thanks for posting this saved several hours of digging and frustration!
Thanks Chris, this set of steps would seem to make sense and is a path we tried previously, but Infoblox seems to put out frequent major release upgrades and the steps to add a DHCP option are different from the link you shared. Infoblox has online s...
Chris,
I work with Matt....have you worked on an InfoBlox DNS/DHCP solution? Any idea how to implement option 150 on it...its not available by default (option 66 was) I've been scouring the forums and documentation to find how to activate it so we c...
