About jefa

jefa · 03-14-2007

Hi,I would like to execute this SQL command in a DBRead Step in CRS 4.0:Select fld1, fld2 from tbl1 where fld1 = $varIf I execute the command Select fld1, fld2 from tbl1 where fld1 = '1234' without use $var the result in number of rows returned is 1,...

jefa · 02-02-2006

Hello,We have IPCC 4.0 Enhanced installed and i would want to do the following: Depending on from where the caller is calling i want the welcome prompt to be in spanish or english, if it is a local phone call i want it to be in spanish, and if its an...

jefa · 09-29-2005

Hi,This is what i would want to do with ipcc express:1.There is no agents available->Redirect the call to another CTI Route Point.(this Route Point would not be a trigger in CRA).2. When an agent becomes available-> Bring the call back to the app...

jefa · 09-14-2005

Has anyone seen this before?! In ipcc express 3.5(2),An agent puts himself in "not ready" and leaves his desktop for a while, when he is gone the desktop goes back into "ready" state by it self, and he starts to recieve calls even if he is not there....

jefa · 09-14-2005

Hi,Can someone help me with this.I have a small contact center with 6 agent. when the agents are doing outbounds call they do not want the person they are calling to see their number. How do i block the caller id for only these 6 agents. I do not wan...

jefa · 10-10-2007

Hi Youssef,Have you had any kind of problems after installing the ES pack?Im gonna write to my TAC engineer right now and tell him what you told me.Thanks,

jefa · 10-10-2007

Hi,Did anyone find a solution to this problem finally? I have the same problem, the first time it happend i did a recovery of the IVR, but then it happend again after a week and i did another recovery, but this time it didnt work out with the recover...

jefa · 03-16-2007

Thank you netbakter i gave you a 5.

jefa · 03-15-2007

I assigned the variable $var the value "%1234%" because i found this old note in the forum:"Posted by: astinus - Mar 9, 2005, 12:27pm PSTHi, I just tried this out and it seems to work fine. What I did to simulate was this query: SELECT * FROM table W...

jefa · 11-23-2005

Has anyone found a solution on this problem? I have the same kind of problem with the same version of CRS,the agent desktop change state by itself. It doesnt happen every day, but it happens.It seems like cisco is not aware of this problem, because i...

Member Since	‎06-20-2005 02:19 AM
Date Last Visited	‎08-18-2017 03:54 AM
Posts	15

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User Activity

Problem with DBRead in IVR

Change language depending on from where the caller is calling

Redirect call

Agent state changes from not ready to ready

Disable caller id for agents

Re: ASR and DTMF problem

Re: ASR and DTMF problem

Re: Problem with DBRead in IVR

Re: Problem with DBRead in IVR

Re: Agent Changing state by itself.