Hi all,I have about 8 phones that negotiate at half duplex even though switchport and phone are configured to auto.This is 8 phones in about 1000 - if I force them to connect at 100 meg by unlocking the phone and forcing the configuration to 100F it ...

Hi Guys/Gals,In CRA Historical Reports you can pull stats on inbound calls direct from the CR_DB and the dates are in a standard date/time format.On Call Manager CDR the date/time is in Jillian format. Someone has asked me to produce a report that c...

Hi There,I have been working on a script that used to work, now when I am debugging it gives me the following error:error unmarshalling return; nested exception is: java.io.StreamCorruptedException; Unread dataThis happens when it gets to an if stat...

Does anyone know if you can use DTMF to input characters into a string variable?I want callers to be able to enter letters into variables for instance their name using the keypad.Thanks in advance!

Hi Guys/Gals,Is their a way of keeping the script cycle going after you terminate a call? What I want to do is allow callers to leave their number and when the agent becomes free call them back. I worked out everything else except how to maintain t...