We are using BA dialer and for outbound calls, I have noticed that the outbound calls have a very high HoldTime and negligible TalkTime, CallQTime and NetQTime. Can anyone pls comment on this behavior.

Is it possible to display the real time script monitoring stats on a plasma screen as a wallboard for the call centre. If so, how is that possible?

I have noticed a number of calls in the Terminatio_Call_Detail without a CallReference and ANI. Could somebody explain me as to why this is happening? Also, can these entries be considered as short calls and in reports can these be related to calls n...

I have noticed that every call has more than one entry in the Termination_Call_Detail table. Is there a way to single out the final entry of the call. I mean any flag set in the entry that states that this is the final row of the call or any other wa...