Dears, Anyone tried to install SocialMiner 12.0 successfully? Below is where the installation keeps stucking before throwing a timeout error. Any advice? Thank you in advance.   Lara ... View more

Hello, I need to enable the ENG Debugs to get detailed MIVR logs. When checking the Trace Configuration for "ENG" in Serviceability, I got confused why there are Debugging, XDebugging1, ... , XDebugging5. Could someone please advise why there are all these options. Does enabling XDebugging5 mean we will get the most detailed MIVR log? Thank you in advance. Lara ... View more

Dears, Anyone has successfully tried to embed Jabber in Finesse? I can see on the forum that a sampe gadget was pubished previously but it is no longer available online. Appreciate if anyone who has the gadget, if he could share it or advise on how this reqirement could be achieved. Thank ou in advance. Lara ... View more

Dear members, Has anyone tried to integrate CUCM with Adobe Media Server for the Video on Hold feature? Thank you, Lara ... View more

Dear members, One of our customers is a bank. They have PCCE 11.5 and they are requesting to enable video calls from their ITMs to the contact center. For phase1, they only need a video call without video in queue and video on hold. Since the ITMs are Windows based, we thought of using Jabber. We installed it and tried to call the call center trigger but with no success. The call was only an audio call. Anyone already tried this? is anything missing on CVP? For phase2, they need video on hold and video in queue. Does anyone have a success story in this without using a third party software? I've heard that Adobe Acrobat can be used as a media server, has anyone tried it? Any help would be greatly appreciated.  Thank you in advance. Lara ... View more