Dear Members,We would like to configure the below requirement in WFM and we are confused about the W...

2 Rooms have been selected in Outlook

Hello Nithin,Only 2 rooms have been selected when configuring TMS-XE through the configuration wizar...

Dears,We have successfully installed and configured Cisco CMS & TMS version 15.9 and we were able to...

Hello,Thank you for taking the time to respond.After uploading the 3rd party certificate to Finesse ...

Dear members,It's a UCCX environment version 12.0UCCX will be integrated with a third party applicat...

When I exceute the command "set live-data cuic-datasource cuic-fqdn 8444 CUIC\Administrator password...

Hello Bill,Thank you for taking the time to respond.Actually the issue got resolved after restarting...

Dear members,We're facing an issue in Finesse with the "Agent Live Data Report" where the "Agent Nam...

Hello Roger,If we start with the ESXi upgrade, we can only upgrade to version 6.0 as CUCM 11.0 is no...

Hello Jaime,Our customer is still on ESXi 5.5, so we will first upgrade the UC servers to 12.0 then ...

Dear members,We will upgrade our IM & Presence server from version 11.0 t 12.0 and the upgrade file ...

Hello Janine,Thank you for taking the time to share your knowledge.We have tried many times to save ...

Hello Omar Deen,Thank you for taking the time to respond.The server has already been licensed and as...

Dear members,This is a PCCE environment version 11.5.The system is up and running since almost 3 yea...