Hello members, I would like to check if it is possible to integrate CUCM with Whatsapp calling. The reason behind the request is to reduce international calls' expenses. I would highly appreciate if anyone can advise on this. Thanks in advance, LN  

Hello, This is regarding a PCCE environment version 12.0 (migrated from PCCE 11.5 recently). When creating a new Dialed Number, we noticed that the “Dialed Number Record” is filled with the prefix C5001 / C5002 instead of cvp1/cvp2. Is it normal? Any...

Dear member, We need to upgrade a UCCE system from version 12.0 to 12.5. The ICM main installer ISO image for version 12.5 is not available online on Cisco's website. Through the MCE tool, I cannot see this specific customer and thus I cannot initiat...

Hello, This is regarding a UCCE environment version 12.0 We have noticed that after RONA, the agent status is set to "Call Not Answered" instead of "Not Ready". Is this the default behavior on UCCE? and can we change it to "Not Ready"? Thanks in adva...