Hello, This regarding a CVP environment version 12.0We have a Call Studio script that includes a database element.Sometimes, the connection to the database is getting closed (from CVP to the database created under AW) as per the below error. Please f...

Hello, This regarding a CVP environment version 12.0We have a Call Studio script that includes a database element.Sometimes, the connection to the database is getting closed (from CVP to the database created under AW) as per the below error. Please f...

Hello, anyone can recommend a TPIN Management System to be integrated with Cisco UCCX within the IVR? Thanks in advance for any help  

Hello, We are facing an issue with a Room Kit Plus registered to the Webex cloud where the sound suddenly drops to the lowest level during the meetings. I came across a thread describing the same issue that was solved after changing the HDMI cable be...

Dears, One of our customers has requested a custom gadget inside Finesse where agents who have more than 1 CSQ can choose which one to be ready on; the current state is the agent has to choose to be ready or no ready on all CSQs. Any hints? Thanks in...