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Outbound Call Times

ali.parvez
Level 1
Level 1

‎07-27-2005 03:29 AM - edited ‎03-13-2019 11:03 PM

We are using BA dialer and for outbound calls, I have noticed that the outbound calls have a very high HoldTime and negligible TalkTime, CallQTime and NetQTime. Can anyone pls comment on this behavior.

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smalkeric
Level 6
Level 6

‎08-02-2005 08:39 AM

High HoldTimes are pretty normal when using BA dialer

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