About Andrea CloudCX

Andrea CloudCX · 08-24-2023

Hi Team,We are just trying to implement SSO with MS Azure and getting below error while trying to login WebEX Contact Center portal (admin.webex.com) using the user name - admin@andreapollard-5xay.wbx.ai Single Sign On failedOnly POST request is su...

Andrea CloudCX · 03-01-2023

Hi Team,We have a requirement where we just need to change the chat & email channel's state using the below APIs but it's somehow not working.URL - https://hq-uccx.abc.inc:8445/uccx-webservices/agent/Agent001/chatstate Error - HTTP Status 401 – Authe...

Andrea CloudCX · 10-10-2022

Hi Team,Internet is not working on server 10.10.20.12 for Sandbox lab - Unified Contact Center Expressplease assist !

Andrea CloudCX · 03-06-2023

Hi Thomas,We are using Sandbox Lab - Unified Contact Center Express 12.5.For this environment, is below API URI valid ?https://hq-uccx.abc.inc/unifiedconfig/config/mediaroutingdomainBut its failing, attaching the Postman screenshot.

Andrea CloudCX · 03-03-2023

Thank you Thomas for sharing the document link, could you please let us know how we can get the <mrdId> parameter value for chat and email channel?https://<FQDN>/finesse/api/User/<id>/Media/<mrdId>

Member Since	‎09-28-2022 03:47 AM
Date Last Visited	‎09-27-2023 12:02 AM
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Single Sign On failed Only POST request is supported

API is not working for Chat and Email channel

Internet is not working in sandbox server 10.10.20.12

Re: API is not working for Chat and Email channel

Re: API is not working for Chat and Email channel