API is not working for Chat and Email channel

[Andrea CloudCX]

Hi Team,

We have a requirement where we just need to change the chat & email channel's state using the below APIs but it's somehow not working.

URL - https://hq-uccx.abc.inc:8445/uccx-webservices/agent/Agent001/chatstate

Error - HTTP Status 401 – Authentication Failed: Authentication is required to access this resource

I am attaching the Postman screenshot for reference.

Could you please check if we are missing anything?

Thanks in anticipation.

[Thomas G. Johannesen]

What system are you using.

The API is for UCCX, but the label for the question is for UCCE

What version is the sytem ?

[david.macias]

I'm not even finding this endpoint in the documentation, can you provide a link to it?

david

[Thomas G. Johannesen]

Normally it looks like this

https://finesse1.xyz.com/finesse/api/User/1234

User—Change Agent State - Finesse - Document - Cisco Developer

[Andrea CloudCX]

Thank you Thomas for sharing the document link, could you please let us know how we can get the <mrdId> parameter value for chat and email channel?

https://<FQDN>/finesse/api/User/<id>/Media/<mrdId>

[Thomas G. Johannesen]

So it is a UCCE enviroment ?

[Thomas G. Johannesen]

Use the API 

Media Routing Domain API (cisco.com)

https://UCCESERVER/unifiedconfig/config/mediaroutingdomain

[Andrea CloudCX]

Hi Thomas,

We are using Sandbox Lab - Unified Contact Center Express 12.5.

For this environment, is below API URI valid ?

https://hq-uccx.abc.inc/unifiedconfig/config/mediaroutingdomain

But its failing, attaching the Postman screenshot.

[Thomas G. Johannesen]

So it is an UCCX enviroment...

Media Routing Domains (MRD) is an UCCE/PCCE feature, so that will not work.

I actually don't think you can change the nonvoice state thrue REST on a UCCX (Maybe i'm wrong)

[david.macias]

I don't think there's an endpoint for this, I've not been able to find any documentation on it.

david