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CUCM will purge the oldest data - once that data is gone then it's gone, you cannot recreate it. If you need to keep data that long, you should look into a third party reporting solution. VoIP Detective has a free version that you can try, and ther...
You can restart the CDR services without CLI access - it's done using the Unified Serviceability section of CUCM.It's not uncommon for these services to need to be reset, but I would not expect it to need restarting every two weeks. It could be that...
Take a look at the VoIP Detective Webex reporting. The team report is designed to do exactly what you are looking for - email a report of select users / numbers at a set schedule.
1. An abandoned call (not answered) is not necessarily an error. You'll generally see an origCause_value of 16 and a duration of 02. Generally you'll get a ‘1’ => ‘Unallocated (unassigned) number’ if they call an invalid number.3. I'm not really sur...
End users can pull their own call reports using the third party call reporting tool VoIP Detective. There is a free version, as well as a more robust paid version. Managers and admins have more reports available, but at a minimum end users can repo...
