I am certain this has been asked before but I cannot find it. Is there a way to set the Maximum Number of Calls and the Busy Trigger to 6 and 4 by DEFAULT?CUCM Release 12.5TIA!!

Does Cisco offer a training class for the scripting or does it all go through training partners like Global Knowledge? Thanks in advance!

Can anyone help push me in the right direction? We are trying to keep a list of VIP callers that get priority when they call in and they route immediately with a higher priority.  I don't mind keeping an XML file updated with the numbers, but I can't...