Manually open/close a CSQ by dialing a number

[John Prater]

Is there a way to manually open and close individual CSQs by dialing a number? 

I have the updateState from the repository working but that script closes all CSQs.  I need to be able to open and close individual CSQs if possible.

Thanks in advance!

[david.macias]

Yes, the easiest way would be to use an XML file as your CSQ state file. You can then update that from another script (0 or 1). Then before the call goes to queue check your XML file. It's not hard to do, but there are a few moving parts and you'll have to get your hands dirty with the scripting.

david

[John Prater]

David,

My confusion is where/how do you specify the CSQ you are trying to change the state of?

[Elliot Dierksen]

The script would need to read a list of CSQ's and potentially read a list of those queues to the caller. You could also have a different number per CSQ if you don't want to prompt the caller.