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Dear all,Is there any report provided by IPIVR / CallManager which can monitor the number of concurrent calls of a CTI Route Point?We are using CallManager 4.1.3 and IPIVR 4.0.4.Thanks in advance.
Hi there,We have encountered the captioned error when we tried to save an ICM script when using Internet Script Editor. Does anyone know if this is configurable or not? If not, is there any workaround, or how could we split an ICM script in smaller p...
Hi there,We want to conduct a load test on our IPCC servers by simulating call traffic of 100+ calls queuing in the system? Is there any tool/simulation available? Or, we must write our own application by using the CTIOS toolkit to place incoming cal...
Hi there,Does anyone know how to configure skill level so that the most experienced agents would always answer the calls first. If they are all engaged, then the inexperience agents would then answer the calls.I am using CCM 4.1.3, not legacy PABX.Th...
Hi there,We have two problems on the CTIOS Supervisor Desktop running on IPCC 7.0. Please find the attached file:1) On the "CTI Toolkit Team Real-Time Status for Voice" window, there was no agent available (as circle). However, on the "CTI Toolkit S...
Hi Karzazi,Thanks for your response.We are far from the limit. I think we have less than 200 nodes.We would try to use the "Go to" approach to split the call flow. Thanks.
Hi Karzazi,We have received an error saying "The script exceeds the maximum script size. Please, reduce the number of nodes in your script and try saving it again".We removed some of the nodes and we could save it, but considering the node size, we d...
Thanks for your information.In legacy PABX, which we can actually define the skill level for each agent so that only one skill is needed to be created, we wonder if this is feasible with CCM and IPCC. How about the base-skill and sub-skill group? Or ...
Thanks for the suggestion. We will study whether we can use call variables instead of ECC variables or not. Regarding the client AW, is there any concern for such deployment because SRND mentions that, at P 1-15,"At any additional site, at least one ...
Thanks for your reply.I am not sure I should attach the calculator here. Or you can access the HDS/WebView Bandwidth Calculator from the link http://www.cisco.com/application/x-zip-compressed/en/us/guest/products/ps4145/c1225/ccmigration_09186a00805...
