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Hello, We are currently running an IPCCE 6.0 setup with CCM(Ver.4.1(3)) and two IP-IVR's (Ver 3.5). In this setup both the IVR's in Directory setup have the address od CCM-PUB configured as the Directory HostName. My question here is that can we ...
Hi, I need to dial a 25 digit number out of the E1 PRI terminated at 2851 VG (IOS:12.4(13r)T). First problem is CCM is only sending only 24 digits to the Voice gateway and secondly VG after receiving the 24 digits is not dialing out the entire stri...
Hello Sushil,While working on the issue I also came across this bug but as I am currently running 4.1(3) it should not be a problem. I also used digit manipulation on the gateway and now i am prefixing a 4 digit string. Also in the q931 logs i can se...
Hello,Thanks for the update from your side, I have given this command under the serial interface and it seems to be passing the entire digit string to the CO but the problem seems to be from CCM side also as I am only getting a 24 digit string on Gat...
Hi Mike,Yes, you need to get the recordings either from Supervisor desktop as well as bulk retrieve from .raw to .wav using CRSRawtowav.exe. The audio files are located at c:\program files\cisco\desktop_audio and you can find this utility on IPCCX se...
Hi Mike,To acheive 100% call recording for certain Agents you can create a workflow in Desktop Administrator. You can create an action e.g. callrecord, and set action type as Record and action as Start and another action as Stop on Dropped call Event...