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I have a customer that wants to allow remote workers to log in to any phone in the company, even if that phone is "assigned" to another user. I didnt think this would have been an issue however reading the Features and Services guide i stubled upon t...
I just had a quick look on the NICE web site and I think they call the funtionality I mentioned SIP Trunk Call Recordinghttp://www.nice.com/interaction-recording/sip-recording
I dont have a direct answer to your question but I wanted to share my approach from last year which resulted in our voice recording server, virtualized on UCS. Initially, we were using "agent based recording" which was using the "span to PC port" opt...
Since in one of your other posts, you mentioned that "I am not a networking person and I usually use Network Assistant to configure my switches". I wanted to give you a good starting point for network performance troubleshooting. I have had to troubl...
Go to Bulk Administration - Phones - Update Phones - QuerySearch for the phones you want to update, then you will see "Phone Load Name". Just check the box, then leave the field blank. Apply the changes and reset the phones. I would do this after hou...
