About michaelmiu

michaelmiu · 06-20-2012

Hello,I would like to queue a call, and play a prompt just prior to sending to an available agent. I'm using the Connect node under the Selected branch of the Select Resource node. My uncertainty is what happens if the call experiences a RONA? Wil...

michaelmiu · 06-03-2008

Hi Pros,I've seen examples where an IVR scripts makes a http call and receives data back. However in my case, all I need to do is execute a URL (trigger an asp on a webserver), and then deliver the call. I've played around with the Create URL Docum...

michaelmiu · 03-30-2007

Has anyone tried to create a screen pop action that opens explorer with a webpage argument? I'm using 7.1(2) and it doesn't seem to like it when I append a site to iexplore.exe (iexplore.exe http://yahoo.com). It worked for older versions.

michaelmiu · 03-21-2007

Hey Pros,Can I write an xml document other than using the template file and keyword transform step? I have too many values (1000+) to transform, it would take too long to enter them manually in the keyword transform step. I know there is an import ...

michaelmiu · 01-08-2007

Is it possible to create a screen pop macro that will populate an customer ID or ticket ID into Peoplesoft and query? I'm uncertain if this will work because Peoplesoft is web browser based. What if they have multiple web browsers open? Has anyone...

michaelmiu · 06-20-2012

Thanks Chris, I was close, just missing the Dequeue. I appreciate your help!

michaelmiu · 09-13-2011

Hi Johnny,Did you ever find a solution? I'm running into the same scenario.Thanks!Mike

michaelmiu · 06-03-2008

Just to add, I attempted the following steps:1) Create URL Document (URL = "address", Doc = URLDOC)2) Send Response (URLDOC)

michaelmiu · 06-01-2007

I couldn't figure an xml solution.I ended up using the SQL Server database on the AW server to store the data.

michaelmiu · 04-06-2007

Hey cmartin,Did you have any success with this? I can't believe this feature is not offerred in CRS Editor. It's simple yet so useful.Regards,Mike

Member Since	‎11-29-2005 02:36 PM
Date Last Visited	‎08-18-2017 03:56 AM
Posts	65
Total Helpful Votes Received	9

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UCCX Connect Step - RONA scenario

IPCC 3.5 - URL Request from IVR script

IPCC Enterprise 7.1(2) CAD Screen Pop

IP IVR: Writing XML Document w/o Keyword Transform

ipcc express screen pop macro

UCCX Connect Step - RONA scenario

Getting multiple XML elements with UCCX 4

Re: IPCC 3.5 - URL Request from IVR script

Re: IP IVR: Writing XML Document w/o Keyword Transform

Re: HTTP Response step