With CRA 3.5(3) we are tryin route a caller who calls back within 30 minutes of their original call ending, back to the original agent that assisted them. How should we accomplish that?

With regards to the Subscribers Table of the unitydb...Is there a way to unencrypt the passwords under DTMFPassword?For example...C31AC605793F580B386C0FB53F1B9775

Unity_[server-name] account shows 53GB of items deleted in 7 days.A user was over his size limit and the message could not be delivered. We fixed the users limits and made arrangements to reclaim the space from our exchange servers Unity Information ...

Post Migration Blues...We did a 3.1(5) upgrade to 4.0(3) in a 5.5/2K3 enviroment with 5.5 as the partner server. Unity works alright with the Exch 5.5 subscribers, but when we move people to Exch 2K3 server they loose UM, MWI, and are unable to delet...