06-14-2012 09:00 AM - edited 03-19-2019 05:06 AM
I have followed the directions in the "setting up the Greetings administrator" document. I've read and re-read.
I cannot get the directed routing rule to acess the GA. I set the CTI RP in CUCM with the extension I wanted (2350), and fowarded all calls from that to VM. Calls to this ext hit the UCXN but I get a "This system is temporarilly unable to complete my call" then Goodbye.
I have tested GA by adding a key input to an auto attendant and GA answers. Just not with the direct call.
The direct rule condition states Dialed Number Equals 2350
This sends to the Conversation > GA.
Seems fairly simple.
Any thoughts?
06-14-2012 10:03 AM
Hi Matt,
Try a Forwarded Routing Rule with Dialed number equals 2350 (make sure not
to make it the Top rule)
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
06-14-2012 10:31 AM
Ok, i'll give that a shot. Right now it IS the top rule in the direct list; why should this matter? (purely an academic question).
Sent from Cisco Technical Support iPhone App
06-14-2012 10:52 AM
Ok, made the change... still the same thing. Call hits the CXN box but does not play the GA greeting. This is just really odd.
06-14-2012 11:09 AM
Hi Matt,
I tried to follow the same guide (I think) when we set up our Greeting Admin and
couldn't get it to work either. Then I used the remote Port status monitor to trace
one of these calls and realized that it was coming in as a Forwarded call not a Direct
call, which makes perfect sense. If you took 2350 and put it on the button of an IP phone
and called CUC it would work with a Direct routing rule.
Can you please check the Call Forward CSS on your 2350 CTI-RP to make sure
you have access to route to CUC. It doesn't sound like the calls to 2350 are even making it
that far.
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
06-14-2012 11:40 AM
Hi,
To add to Rob's great suggestion (+5), here's the location of rPSM if you aren't familiar with it:
http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
Hope that helps,
Brad
06-14-2012 12:14 PM
Hey Brad,
Nice thought here buddy! (+5 )
It looks like you,me & Matt are the only suckers working while everyone else is
having fun in San Diego @ Cisco Live
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
06-14-2012 04:34 PM
Perhaps one of you two gents can make heads or tails of this dump:
It would seem as if it loops indefinitely, waiting for DTMF tones, then finally dies.
07:30:34, New Call, CalledId=2350, RedirectingId=2350, Origin=16, Reason=8, CallGuid=AD51C2CA1E054716A0A846F80BFE32A2, CallerName=, LastRedirectingId=2350, LastRedirectingReason=8, PortDisplayName=CUCM-SK-1-001,[Origin=Unknown],[Reason=Forward Unconditional]
07:30:35, AttemptForward
07:30:35, State - AttemptForward.cde!Dummy
07:30:35, Event is [NULL]
07:30:35, PHTransfer
07:30:35, State - PHTransfer.cde!LoadInfo
07:30:35, Event is [TrueEvent]
07:30:35, PHGreeting
07:30:35, State - PHGreeting.cde!PlayGreeting
07:30:35, Call answered if needed
07:30:35, Playing greeting for Call Handler: Greetings Administrator
07:30:35, No DTMF received
07:30:35, Event is [NULL]
07:30:35, PHTransfer
07:30:35, State - PHTransfer.cde!LoadInfo
07:30:35, Event is [TrueEvent]
07:30:35, PHGreeting
07:30:35, State - PHGreeting.cde!PlayGreeting
07:30:35, Call answered if needed
07:30:35, Playing greeting for Call Handler: Greetings Administrator
07:30:35, No DTMF received
07:30:35, Event is [NULL]
07:30:35, PHTransfer
07:30:35, State - PHTransfer.cde!LoadInfo
07:30:35, Event is [TrueEvent]
07:30:35, PHGreeting
07:30:35, State - PHGreeting.cde!PlayGreeting
07:30:35, Call answered if needed
07:30:35, Playing greeting for Call Handler: Greetings Administrator
07:30:35, No DTMF received
07:30:35, Event is [NULL]
07:30:35, PHTransfer
07:30:35, State - PHTransfer.cde!LoadInfo
07:30:35, Event is [TrueEvent]
07:30:35, PHGreeting
07:30:35, State - PHGreeting.cde!PlayGreeting
07:30:35, Call answered if needed
07:30:35, Playing greeting for Call Handler: Greetings Administrator
07:30:35, No DTMF received
07:30:35, Event is [NULL]
07:30:35, PHTransfer
07:30:35, State - PHTransfer.cde!LoadInfo
07:30:35, Event is [TrueEvent]
07:30:35, PHGreeting
07:30:35, State - PHGreeting.cde!PlayGreeting
07:30:35, Call answered if needed
07:30:35, Playing greeting for Call Handler: Greetings Administrator
07:30:35, No DTMF received
07:30:35, Event is [NULL]
07:30:35, PHTransfer
07:30:35, State - PHTransfer.cde!LoadInfo
07:30:35, Event is [TrueEvent]
07:30:35, PHGreeting
07:30:35, State - PHGreeting.cde!PlayGreeting
07:30:35, Call answered if needed
07:30:35, Playing greeting for Call Handler: Greetings Administrator
07:30:35, No DTMF received
07:30:35, Event is [NULL]
07:30:35, PHTransfer
07:30:35, State - PHTransfer.cde!LoadInfo
07:30:35, Event is [TrueEvent]
07:30:35, PHGreeting
07:30:35, State - PHGreeting.cde!PlayGreeting
07:30:35, Call answered if needed
07:30:35, Playing greeting for Call Handler: Greetings Administrator
07:30:35, No DTMF received
07:30:35, Event is [NULL]
07:30:35, PHTransfer
07:30:35, State - PHTransfer.cde!LoadInfo
07:30:35, Event is [TrueEvent]
07:30:35, PHGreeting
07:30:35, State - PHGreeting.cde!PlayGreeting
07:30:35, Call answered if needed
07:30:35, Playing greeting for Call Handler: Greetings Administrator
07:30:35, No DTMF received
07:30:36, Event is [NULL]
07:30:36, PHTransfer
07:30:36, State - PHTransfer.cde!LoadInfo
07:30:36, Event is [TrueEvent]
07:30:36, PHGreeting
07:30:36, State - PHGreeting.cde!PlayGreeting
07:30:36, Call answered if needed
07:30:36, Playing greeting for Call Handler: Greetings Administrator
07:30:36, No DTMF received
07:30:36, Event is [NULL]
07:30:36, PHTransfer
07:30:36, State - PHTransfer.cde!LoadInfo
07:30:36, Event is [TrueEvent]
07:30:36, PHGreeting
07:30:36, State - PHGreeting.cde!PlayGreeting
07:30:36, Call answered if needed
07:30:36, Playing greeting for Call Handler: Greetings Administrator
07:30:36, No DTMF received
07:30:36, Event is [NULL]
07:30:36, PHTransfer
07:30:36, State - PHTransfer.cde!LoadInfo
07:30:36, Event is [TrueEvent]
07:30:36, PHGreeting
07:30:36, State - PHGreeting.cde!PlayGreeting
07:30:36, Call answered if needed
07:30:36, Playing greeting for Call Handler: Greetings Administrator
07:30:36, No DTMF received
07:30:36, Event is [NULL]
07:30:36, PHTransfer
07:30:36, State - PHTransfer.cde!LoadInfo
07:30:36, Event is [TrueEvent]
07:30:36, PHGreeting
07:30:36, State - PHGreeting.cde!PlayGreeting
07:30:36, Call answered if needed
07:30:36, Playing greeting for Call Handler: Greetings Administrator
07:30:36, No DTMF received
07:30:36, Event is [NULL]
07:30:36, PHTransfer
07:30:36, State - PHTransfer.cde!LoadInfo
07:30:36, Event is [TrueEvent]
07:30:36, PHGreeting
07:30:36, State - PHGreeting.cde!PlayGreeting
07:30:36, Call answered if needed
07:30:36, Playing greeting for Call Handler: Greetings Administrator
07:30:36, No DTMF received
07:30:36, Event is [NULL]
07:30:36, PHTransfer
07:30:36, Failsafe
07:30:36, Failsafe: Answer
07:30:36, Failsafe: System Greeting
07:30:36, Failsafe Playing Prompt - /opt/cisco/connection/share/prompts/ENU/PCM/CsFailure/FailsafeENU.wav
07:30:39, Failsafe: Hang up
07:30:39, Idle
06-14-2012 07:48 PM
Something looks off... are you sure you configured the routing rule to point to the Greetings Administrator conversation? Your output shows that it's hitting a Call Handler which has the name "Greetings Administrator".
In my lab I put a direct routing rule at the top of the list with no criteria and this is how it shows:
09:36:29, New Call, CalledId=5000, RedirectingId=, Origin=16, Reason=1, CallGuid=5BD397CED02E42229A9F670D6FA312D3, CallerName=, LastRedirectingId=, LastRedirectingReason=1024, PortDisplayName=UC8 Port Group-002,[Origin=Invalid],[Reason=Invalid]
09:36:29, GreetingsAdministrator
09:36:29, State - GreetingsAdministrator.cde!AnswerCall
09:36:29, Event is [TrueEvent]
09:36:29, State - GreetingsAdministrator.cde!SkipAuthentication
09:36:29, Event is [FalseEvent]
09:36:29, State - GreetingsAdministrator.cde!PlayWelcome
09:36:32, Event is [NULL]
09:36:33, State - GreetingsAdministrator.cde!GoToAuthenticate
09:36:33, -->SubAuthenticate
09:36:33, State - SubAuthenticate.cde!TryCounter
09:36:33, Event is [NULL]
09:36:33, State - SubAuthenticate.cde!GatherID
09:36:40, Event is [HangupEvent]
09:36:40, <--SubAuthenticate
09:36:40, Event is [HangupEvent]
09:36:40, Idle
The Greetings Administrator is a built-in system conversation that isn't editable. I'm not sure how you have a call handler in the mix here, but I'm wondering if it was created with the same name and causing confusion with the call flow? For your call flow off a CTI RP, you'd need it under the forwarded rules like Rob mentioned. Me, I just gave the rule no criteria so it'll get matched 100% of the time when VM button is pressed (so I could compare the conversation output to yours).
06-15-2012 06:40 AM
Hey Matt,
I think our friend Brad has nailed it here (+5 buddy!)
It should look like this on the Forwarded Routing Rule page
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
06-15-2012 07:29 AM
Thank you both.... for all the answers.
I had it configured in 2 spots. once I killed the CH i created routing to 2350 worked fine.
it's been a long week...
06-15-2012 07:58 AM
Nice! Glad it's working
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